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Vanessa Smith2
Guest
I was told by an HP tech that my computer is badly infected and my identity is breached. They wanted to charge me to fix it. Can I just do a FACTORY RESET to clean it up and start over? All my files are stored in Dropbox, so there's nothing for me to lose on the computer. Also, if I do a reset, how do I reinstall windows 11 and microsoft office?
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