Send To: <mail recipient> works but Outlook opens with blank header

[Paiea P. Natto]

Running MS Windows 10 Pro with Office 365 and Outlook. When trying to perform a Send To: mail recipient, Outlook opens up fine, however the header information is either truncated or missing. I tried every suggestion posted in the community threads, nothing works. I have to say, however, it does work SOMETIMES, about 45% of the testing I've done. What is going on here? I try to insert a JPG screenshot file, fails to upload! Just imagine the header information missing. That is, the mail toolbar FILE MESSAGE INSERT OPTIONS, etc and the icons Paste, Address Book, Attach File, etc. But the rest of

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