Seagate external drive missing and also Toshiba portable missing on Windows 10

  • Thread starter Thread starter Andrey Tereshenko
  • Start date Start date
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Andrey Tereshenko

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Both my drives appear sometimes at boot up but can sometimes disappear later. I have tried to update drivers and so. In device manager I tried to find portable devices but there is nothing listed. I noticed these two things but I do not know if they are related. My computer is the Lenovo Ideacentre.


Renesas USB 3.0 eXtensible Host Controller - (Microsoft)
Device type: Universal Serial Bus controllers
Manufacturer: Generic USB xHCI Host Controller
Location: PCI bus 6, device 0, function 0

This device is not present, is not working properly or does not have all its drivers installed. (Code 24)


Multimedia controller
Device type: Other devices
Manufacturer: Unknown
Location: PCI bus 4. device0. function 0

The drivers for this device are not installed. (Code 28)
There are no compatible drivers for this device.


Can anyone help as I am a photographer and external storage is my life.

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