Save to Quick Access links very slow when attaching from Outlook 2016 or 2019

  • Thread starter Thread starter Carltonw1
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Carltonw1

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We've moved our mapped drives to Quick Access links and it seems to be working well except we've found an issue when some users try to attach a file when creating a new email in Outlook. When we create a new email and try to attach a file that's in Quick Access (Office 365 document library), it takes more than 30 seconds for the document library to display any files/folders.

If that same user opens Windows Explorer directly the document libraries under Quick Access links display immediately.

Setup: Windows 10, Office 2016 or Office 2019, Office 365 Document Libraries in Quick Access links

Any ideas what could cause this delay?

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