P
Pete2631
Guest
Hi,
I have been trying to clear up my inbox and sort emails into folders. I have been creating rules as I go in order for future emails to go directly into their respective folders automatically.
I have had no issues with these rules until I have gotten to emails that are more than a year old that are stored on the Microsoft Exchange. (I am using a hotmail account). I am coming across emails that should have already moved with the others as I have already set up rules.
I have been onto the Microsoft Office Support chat with no luck in solving the issue.
I have tried deleting and re-creating the rule and deactivating and reactivating the rule with no luck. Both times, when trying to reactivate or recreate the rule, I got a pop up message telling me that the rules on my computer don't match the rules on the server. It has then asked me to chose between the server or the computer/client. I have tried the above attempts to fix selecting both separately with no luck.
I have also tried using the Rules and Alerts manager direct to run the rules manually. I have tried this with all the rules at the same time and with just one rule for a specific email I know hasn't moved.
I have also tried closing down Outlook and restarting and have gone as far as restarting my computer as well. The rules are working for new emails coming in as far as I can see however, it has started to not work with emails that are over 1 year old.
Can anyone place any light on a fix for this issue or do rules not work for emails that are already 1 year old meaning I will have to move the emails myself instead?
Thanks
Continue reading...
I have been trying to clear up my inbox and sort emails into folders. I have been creating rules as I go in order for future emails to go directly into their respective folders automatically.
I have had no issues with these rules until I have gotten to emails that are more than a year old that are stored on the Microsoft Exchange. (I am using a hotmail account). I am coming across emails that should have already moved with the others as I have already set up rules.
I have been onto the Microsoft Office Support chat with no luck in solving the issue.
I have tried deleting and re-creating the rule and deactivating and reactivating the rule with no luck. Both times, when trying to reactivate or recreate the rule, I got a pop up message telling me that the rules on my computer don't match the rules on the server. It has then asked me to chose between the server or the computer/client. I have tried the above attempts to fix selecting both separately with no luck.
I have also tried using the Rules and Alerts manager direct to run the rules manually. I have tried this with all the rules at the same time and with just one rule for a specific email I know hasn't moved.
I have also tried closing down Outlook and restarting and have gone as far as restarting my computer as well. The rules are working for new emails coming in as far as I can see however, it has started to not work with emails that are over 1 year old.
Can anyone place any light on a fix for this issue or do rules not work for emails that are already 1 year old meaning I will have to move the emails myself instead?
Thanks
Continue reading...