Restore

[Windows 10]

I have a Dell 16" tablet. I was having trouble and it was recommended that I restore to a previous point. I tried to restore and that failed. It then was recommended to disable my firewall and my antivirus settings and so I did and then started it back up in safe mode and went to restore it to a previous point and that point came up as today so the option it gave me was to remove today's restore point and go back to the previous one. That's what I am trying and it seems to be stuck now for about 2 and 1/2 hours. It just spools and tells me please wait while your windows files and settings are

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