Reset Microsoft password not working on troubleshoot advanced options page when trying to reset laptop

  • Thread starter Thread starter G R1995
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G R1995

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Hi,I’m having trouble with my Microsoft laptop. When I turn it on, it starts up but then just goes to a blue screen with the loading wheel. I have forced the laptop to shut down twice to get to the Troubleshooting > Advanced Options page. I want to try to use the option to reset my computer and keep my files, but I need my Microsoft password to do this. I had forgotten my password but managed to reset it by logging in to my Microsoft account on my phone, but it won’t accept the new password when I enter it on the troubleshooting page. I have reset the password twice and it’s still not worki

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