Reduced functionality in Office 2003 Pro

  • Thread starter Thread starter Bath_Mike
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Bath_Mike

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After a hard-drive reformat, I re-installed Office 2003 Pro from CD and all

was fine. One month later, all th eprograms in the suite are 'reduced

functionality'. "Help/Activate Product" does nothing. I have used the

installation disk to repair (unsuccessfully), reinstall, and finally

de-install and re-install and have tried a 'Fixit' from MS Support centre -

all with no effect.



Can anyone suggest what the cause could be, and how to fix it?
 
Sounds like you have a Trial version installed. Which CD did you use to install it.

What else is on that CD



--

Peter



Please Reply to Newsgroup for the benefit of others

Requests for assistance by email can not and will not be acknowledged.



"Bath_Mike" wrote in message

news:8B610576-AB99-4EBB-B3A8-AA838FBA44A9@microsoft.com...

> After a hard-drive reformat, I re-installed Office 2003 Pro from CD and all

> was fine. One month later, all th eprograms in the suite are 'reduced

> functionality'. "Help/Activate Product" does nothing. I have used the

> installation disk to repair (unsuccessfully), reinstall, and finally

> de-install and re-install and have tried a 'Fixit' from MS Support centre -

> all with no effect.

>

> Can anyone suggest what the cause could be, and how to fix it?
 
The CD was a genuine Microsoft purchase (under their Home Use Program). My

PC was repaired under warranty, and the hard-drive was re-formatted (with my

agreement) but without de-installing Office. I suspect Microsoft are

treating this as a second installation and disallowing it. Does this sound

likely?



"Peter Foldes" wrote:



> Sounds like you have a Trial version installed. Which CD did you use to install it.

> What else is on that CD

>

> --

> Peter

>

> Please Reply to Newsgroup for the benefit of others

> Requests for assistance by email can not and will not be acknowledged.

>

> "Bath_Mike" wrote in message

> news:8B610576-AB99-4EBB-B3A8-AA838FBA44A9@microsoft.com...

> > After a hard-drive reformat, I re-installed Office 2003 Pro from CD and all

> > was fine. One month later, all th eprograms in the suite are 'reduced

> > functionality'. "Help/Activate Product" does nothing. I have used the

> > installation disk to repair (unsuccessfully), reinstall, and finally

> > de-install and re-install and have tried a 'Fixit' from MS Support centre -

> > all with no effect.

> >

> > Can anyone suggest what the cause could be, and how to fix it?

>

> .

>
 
Re-formatting erases the drive and leaves it blank for a new OS

installation. There's no way this was done "without de-installing Office."



--





"Don't pick a fight with an old man.

If he is too old to fight, he'll just kill you."





"Bath_Mike" wrote in message

news:691F211E-37F8-47C3-9FD7-02E5A4568E4B@microsoft.com...

> The CD was a genuine Microsoft purchase (under their Home Use Program).

> My

> PC was repaired under warranty, and the hard-drive was re-formatted (with

> my

> agreement) but without de-installing Office. I suspect Microsoft are

> treating this as a second installation and disallowing it. Does this

> sound

> likely?

>

> "Peter Foldes" wrote:

>

>> Sounds like you have a Trial version installed. Which CD did you use to

>> install it.

>> What else is on that CD

>>

>> --

>> Peter

>>

>> Please Reply to Newsgroup for the benefit of others

>> Requests for assistance by email can not and will not be acknowledged.

>>

>> "Bath_Mike" wrote in message

>> news:8B610576-AB99-4EBB-B3A8-AA838FBA44A9@microsoft.com...

>> > After a hard-drive reformat, I re-installed Office 2003 Pro from CD and

>> > all

>> > was fine. One month later, all th eprograms in the suite are 'reduced

>> > functionality'. "Help/Activate Product" does nothing. I have used the

>> > installation disk to repair (unsuccessfully), reinstall, and finally

>> > de-install and re-install and have tried a 'Fixit' from MS Support

>> > centre -

>> > all with no effect.

>> >

>> > Can anyone suggest what the cause could be, and how to fix it?

>>

>> .

>>
 
Mike



You hit it right on the nose. 2nd installation is a no go . HUP acquired Office Disk

need to be called in after the 1st install



You need to understand that the license number belongs to the owner of the HUP from

where you purchased it from



Get all the documentation and the documentation of the Company or Educational

Institution or Gov. which you will need to re-activate with your HUP purchase and

see and call the following below. Or call the IT department from you purchased it



Here you will find the Phone numbers and email addresses as to where and whom to

contact about Office Enterprise and your issue.

Scroll down to the bottom of page to North America

https://licensing.microsoft.com/eLicense/L1033/overview.asp









--

Peter



Please Reply to Newsgroup for the benefit of others

Requests for assistance by email can not and will not be acknowledged.



"Bath_Mike" wrote in message

news:691F211E-37F8-47C3-9FD7-02E5A4568E4B@microsoft.com...

> The CD was a genuine Microsoft purchase (under their Home Use Program). My

> PC was repaired under warranty, and the hard-drive was re-formatted (with my

> agreement) but without de-installing Office. I suspect Microsoft are

> treating this as a second installation and disallowing it. Does this sound

> likely?

>

> "Peter Foldes" wrote:

>

>> Sounds like you have a Trial version installed. Which CD did you use to install

>> it.

>> What else is on that CD

>>

>> --

>> Peter

>>

>> Please Reply to Newsgroup for the benefit of others

>> Requests for assistance by email can not and will not be acknowledged.

>>

>> "Bath_Mike" wrote in message

>> news:8B610576-AB99-4EBB-B3A8-AA838FBA44A9@microsoft.com...

>> > After a hard-drive reformat, I re-installed Office 2003 Pro from CD and all

>> > was fine. One month later, all th eprograms in the suite are 'reduced

>> > functionality'. "Help/Activate Product" does nothing. I have used the

>> > installation disk to repair (unsuccessfully), reinstall, and finally

>> > de-install and re-install and have tried a 'Fixit' from MS Support centre -

>> > all with no effect.

>> >

>> > Can anyone suggest what the cause could be, and how to fix it?

>>

>> .

>>
 
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