Recovery help when credentials, PIN and Fingerprint is not recognized

Microsoft Windows

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Dec 10, 2024
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After an update last week, I had to use my “recovery code” to reload Windows 11 on my laptop as the system no longer recognized my credentials, PIN nor fingerprint. I can’t explain how I managed to get to the screen on my laptop where I could log into my Microsoft account (total fluke), but reloading Windows did not solve the problems. I’ve tried everything and cannot get into my laptop. These are error codes encountered when “credentials could not be verified”:status: 0xc000006d, substatus: 0xc0070005Clicked sign-in options:…”Something went wrong and your PIN isn’t available” - same error cod

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