> Thanks some more. I followed the link to the catalog and downloaded
> the update. The information from the site says essentially to double
> click on the downloaded file and follow the directionsl When I did
> that (not in safe mode) the copy/move utility opened. At this point I
> don't know how to make use of the file in safe mode or otherwise so I
> will keep researching.
Could you clarify what you mean by "copy/move utility"? If you're not sure how
best to describe it, you can attach a screenshot.
Right-click on the file and select Properties, and tell me what it says under
"Type of file".
Harry.
jdm wrote:
> On Jul 10, 7:14 pm, "Harry Johnston [MVP]"
> wrote:
>> jonathan wrote:
>>> I do have a Microsoft Wireless 2000 Optical Mouse and it has never given me
>>> a problem. Nor do I have any problem placing my pc on standby or hibernation
>>> which I only do manually. I also rarely use a screensaver, but when I choose
>>> to do so it works. I don't have any idea what problem this update is supposed
>>> to fix.
>> Apparently, one you aren't experiencing.
>>
>> This means that it should be safe enough to just hide the update as Microsoft
>> support suggested, although it would be nice to remember about it in case you do
>> start having these symptoms in the future.
>>
>> (Problems of this sort often only affect some people, for reasons which are
>> usually too complicated to be worth trying to figure out.)
>>
>>> My computer is in use this evening, but thank you for the idea of
>>> downloading the driver and trying to install it in safe mode. I will try
>>> later or during the weekend when I can tolerate a restart.
>> Let us know how it goes, please.
>>
>>> This suddenly appeared through the notification icon in my systray and was
>>> presented as a critical update so I took it seriously. How can one tell
>>> whether the proferred update is appropriate for your machine or a Windows
>>> Update process mistake when it won't install ?
>> The Knowledge Base article associated with each update should provide
>> information about the purpose of the update, although admittedly some are rather
>> meagre and many require expertise to correctly interpret. For the average home
>> user, the best bet is to ask someone - us, for example.
>>
>> Harry.
>>
>>> -- jonathan "Harry Johnston [MVP]" wrote:
>>>>> jonathan wrote:
>>>>>>> Thanks--there was a typo. The download that won't install is > thanks for your helpful response. there was a typo--the download was Microsoft - Other hardware - HID Non-User Input Data Filter (KB 911895)
>>>>> Do you in fact have one of the hardware items listed in the KB article?
>>>>>
>>>>> http://support.microsoft.com/kb/911895
>>>>> If so, was it working at the time? If not, did you used to have one?
>>>>> Have you tried downloading the update from the Microsoft Update Catalog, and
>>>>> then installing it in Safe Mode?
>>>>>
>>>>> http://catalog.update.microsoft.com/v7/sit...h.aspx?q=911895
>>>>> Harry.
>>>>>>> -- jonathan "Robert Aldwinckle" wrote:
>>>>>>>>>>> "jonathan" wrote in messagenews:66ED993E-3513-4EB9-BC1D-85E5DF965870@microsoft.com...
>>>>>>>>>>>>>>> I am also getting a failure during the installation of KD911895.
>>>>>>>>>>> If that is not a typo you might be better off asking in a newsgroup
>>>>>>>>>>> which supports whatever language you are getting your KB articles in.
>>>>>>>>>>> http://support.microsoft.com/?kbid=911895
>>>>>>>>>>>
>>>>>>>>>>> Install the Optional Hardware Update that is named Microsoft HID
>>>>>>>>>>> Non-User Input Data Filter.
>>>>>>>>>>>
>>>>>>>>>>> So, is that what you are trying to do? Are you sure that it is applicable
>>>>>>>>>>> for your case?
>>>>>>>>>>>>>>> The error code is 0x80070643. I read that this is a generic code--not very helpful.
>>>>>>>>>>>>>>> How can I determine what is hanging up the installation ? Microsoft Online
>>>>>>>>>>>>>>> Support gave me the advice to hide this critical update on the Microsoft
>>>>>>>>>>>>>>> Update page to avoid repetitious downloads, but that is just sweeping it
>>>>>>>>>>>>>>> under the rug. SRX 1106205350
>>>>>>>>>>> Sounds like someone has already asked you for diagnostics and done
>>>>>>>>>>> an analysis of them for you? What did they ask for? Why not ask them
>>>>>>>>>>> for a better explanation of their conclusions and recommendation?
>>>>>>>>>>> FWIW I wouldn't be so quick to assume that they are wrong.
>>>>>>>>>>> It might be that the update is not appropriate for your system
>>>>>>>>>>> in which case suppressing its offer is the *only* thing that you can do
>>>>>>>>>>> until the metadata which causes it to be offered to you is changed
>>>>>>>>>>> on the AU server.
>>>>>>>>>>>>>>> Does anyone have a specific suggestion how to hunt down the barrier ?
>>>>>>>>>>> In general what you can do is search in all files which the update changed
>>>>>>>>>>> for instances of either the hex code or its decimal equivalent.
>>>>>>>>>>> So, in this case search all files which changed on that day for each of
>>>>>>>>>>> 643 and 1603; then sort the results by Date Modified and scroll to
>>>>>>>>>>> the time of day that the update was done. Open any files which look
>>>>>>>>>>> like diagnostic files (e.g. .log files) in Notepad. If you don't have an
>>>>>>>>>>> association for a file's extension just drag it to an already opened Notepad
>>>>>>>>>>> window. Find the context of the code in the diagnostic and then scroll
>>>>>>>>>>> backwards to figure out what it really is informing you about. If these
>>>>>>>>>>> clues are not sufficient you can also supplement whatever diagnostics
>>>>>>>>>>> you do find by running ProcMon when you rerun the install of the update.
>>>>>>>>>>> Good luck
>>>>>>>>>>> Robert Aldwinckle
>>>>>>>>>>> ---
>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>> jonathan
>>>>>>>>>>>>>>> "TWG_Wisconsin" wrote:
>>>>>>>>>>>>>>>>>>> I am also getting a failure during the installation of KD911895. Error
>>>>>>>>>>>>>>>>>>> Code: 0x80070643 is displayed in the status screen.
>>>>>>>>>>>>>>>>>>> Any suggestions?
>>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>>> TWG_Wisconsin
>>>>>>>>>>>>>>>>>>> "mhm" wrote:
>>>>>>>>>>>>>>>>>>>>>>> "Gerry" wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>> Hank
>>>>>>>>>>>>>>>>>>>>>>>>>>> Select Start, Help and Support, Keep your Windows up- to-date with
>>>>>>>>>>>>>>>>>>>>>>>>>>> Windows Update, Review your Update History you can see the update. What
>>>>>>>>>>>>>>>>>>>>>>>>>>> is the Failure code. Double click the small red icon in the Status
>>>>>>>>>>>>>>>>>>>>>>>>>>> column for the failed update.
>>>>>>>>>>>>>>>>>>>>>>>>>>> Cross posting to Windows Update newsgroup.
>>>>>>>>>>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>>>>>>>>>>> Hope this helps.
>>>>>>>>>>>>>>>>>>>>>>>>>>> Gerry
>>>>>>>>>>>>>>>>>>>>>>>>>>> ~~~~
>>>>>>>>>>>>>>>>>>>>>>>>>>> FCA
>>>>>>>>>>>>>>>>>>>>>>>>>>> Stourport, England
>>>>>>>>>>>>>>>>>>>>>>>>>>> Enquire, plan and execute
>>>>>>>>>>>>>>>>>>>>>>>>>>> ~~~~~~~~~~~~~~~~~~~
>>>>>>>>>>>>>>>>>>>>>>>>>>> Hank wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Running WindowsXP SP3 with all the updates. Latest update KB911895 HID
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Non-user Input Data filter will not install. No error message given. I
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> do have Microsoft wireless mouse installed and running. Have tried
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> turning up Zone Alarm and Spydoctor but still will not install. Any
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> one got any suggestions?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> email response not expected but to respond remove .uk at end
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> TIA
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hank
>>>>>>>>>>> Thanks--there was a typo. The download that won't install is > thanks for your helpful response. there was a typo--the download was Microsoft - Other hardware - HID Non-User Input Data Filter (KB 911895)
>>>>> Thanks.
>>> I do have a Microsoft Wireless 2000 Optical Mouse and it has never given me
>>> a problem. Nor do I have any problem placing my pc on standby or hibernation
>>> which I only do manually. I also rarely use a screensaver, but when I choose
>>> to do so it works. I don't have any idea what problem this update is supposed
>>> to fix.
>>> My computer is in use this evening, but thank you for the idea of
>>> downloading the driver and trying to install it in safe mode. I will try
>>> later or during the weekend when I can tolerate a restart.
>>> This suddenly appeared through the notification icon in my systray and was
>>> presented as a critical update so I took it seriously. How can one tell
>>> whether the proferred update is appropriate for your machine or a Windows
>>> Update process mistake when it won't install ?
>
> Thanks some more. I followed the link to the catalog and downloaded
> the update. The information from the site says essentially to double
> click on the downloaded file and follow the directionsl When I did
> that (not in safe mode) the copy/move utility opened. At this point I
> don't know how to make use of the file in safe mode or otherwise so I
> will keep researching. If anyone is willing to post directions about
> what to do with the file in the 'Microsoft - Other hardware - HID Non-
> User Input Data Filter (KB 911895)' which came down from the catalog
> containing a file named 'X86-zh-tw_de_el_en_es_fr_it_ko_pt-br_ru_zh-
> cn_pt_ja-nec-20264387_6e08d8505eae1a080db4768bc46f57980933161d' I
> would be grateful
