Re-installing Paintshop Pro 2023 Ultimate on new Win 11 desktop, but unable per error. Assistance?

[Jennifer Win 11]

I am upgrading to a new desktop with Win 11 (former is Win 10) and am re-installing PaintShop Pro 2023 Ultimate, but it won't accept accept my user account credentials. I had purchased it Nov 2023 and requested that they extend my downloads to install it again on my new desktop, and they extended the downloads for 2 months. I downloaded everything again and have all the keys. Starting with the primary install per their instructions (of course), I used the key for it, and then the next step was to log into my account, but it failed per the error below. I even updated my password and can log int

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