RDP hanging and crashing on client machine

  • Thread starter Thread starter RichBomber69
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RichBomber69

Guest
Hey guys, I hope you are well!


I am running into a hang and crash with RDP in between Windows 10 and Windows Server 2008 R2.


I have an application running as a remote app on the Windows Server 2008 R2 and in certain cases it seems to be hanging when viewing from Windows 10. The weird part is that RDP hangs only in a specific, empty, area of the app when hovering the mouse over it.


When opening the RDP connection again, the application is in the exact same place where it was before.


What makes the problem even harder to investigate is that I cannot replicate the issue locally within my VM, but it is replicable on the production server which is a quite a few hundred miles away (no load balancer or anything alike along the network, we do however have a DNS, but the hang occurs even when using the IP address in the .rdp file).


I have attempted a sfc /scannow but it comes back all clean.


The issue cannot be replicated if using an older version of the RDP on the client such as the one in Windows 7.


The issue cannot be replicate if using a newer version of the RDP on the server such as the one in Windows Server 2016.


A copy of the crash log is attached below, occured in mstsc.exe:


Version=1

EventType=AppHangB1

EventTime=132061039670406543

ReportType=3

Consent=1

UploadTime=132061039692439070

ReportStatus=268435456

ReportIdentifier=1c0c7bcd-f93c-4d03-a1dd-491a896310f4

IntegratorReportIdentifier=604b2c47-57ad-49c5-bce2-cc374e187892

Wow64Host=34404

NsAppName=mstsc.exe

OriginalFilename=mstsc.exe

AppSessionGuid=00000d48-0005-0012-d334-04d4d02cd501

TargetAppId=W:0000f519feec486de87ed73cb92d3cac802400000000!00003b3a80b78d15aa647e520be71ead454805049a11!mstsc.exe

TargetAppVer=2091//12//20:00:26:24!38859b!mstsc.exe

BootId=4294967295

TargetAsId=10971

UserImpactVector=269484304

IsFatal=1

EtwNonCollectReason=4

Response.BucketId=5a7ca97d8811c5e453f24109e7853e0b

Response.BucketTable=5

Response.LegacyBucketId=1437282741879389707

Response.type=4

Sig[0].Name=Application Name

Sig[0].Value=mstsc.exe

Sig[1].Name=Application Version

Sig[1].Value=10.0.17763.404

Sig[2].Name=Application Timestamp

Sig[2].Value=e56a4c30

Sig[3].Name=Hang Signature

Sig[3].Value=ec7e

Sig[4].Name=Hang Type

Sig[4].Value=134217728

DynamicSig[1].Name=OS Version

DynamicSig[1].Value=10.0.17763.2.0.0.768.100

DynamicSig[2].Name=Locale ID

DynamicSig[2].Value=2057

DynamicSig[22].Name=Additional Hang Signature 1

DynamicSig[22].Value=ec7eddfdf22d245aeb832973bc1f0d06

DynamicSig[23].Name=Additional Hang Signature 2

DynamicSig[23].Value=440d

DynamicSig[24].Name=Additional Hang Signature 3

DynamicSig[24].Value=440d1b3ed6e1762ce7ade006b8f5e549

DynamicSig[25].Name=Additional Hang Signature 4

DynamicSig[25].Value=ec7e

DynamicSig[26].Name=Additional Hang Signature 5

DynamicSig[26].Value=ec7eddfdf22d245aeb832973bc1f0d06

DynamicSig[27].Name=Additional Hang Signature 6

DynamicSig[27].Value=440d

DynamicSig[28].Name=Additional Hang Signature 7

DynamicSig[28].Value=440d1b3ed6e1762ce7ade006b8f5e549

UI[3]=Remote Desktop Connection is not responding

UI[4]=If you close the program, you might lose information.

UI[5]=Close the program

UI[6]=Close the program

UI[7]=Close the program

LoadedModule[0]=C:\Windows\System32\mstsc.exe

LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll

LoadedModule[2]=C:\Windows\System32\KERNEL32.DLL

LoadedModule[3]=C:\Windows\System32\KERNELBASE.dll

LoadedModule[4]=C:\Windows\System32\ADVAPI32.dll

LoadedModule[5]=C:\Windows\System32\msvcrt.dll

LoadedModule[6]=C:\Windows\System32\sechost.dll

LoadedModule[7]=C:\Windows\System32\RPCRT4.dll

LoadedModule[8]=C:\Windows\System32\GDI32.dll

LoadedModule[9]=C:\Windows\System32\gdi32full.dll

LoadedModule[10]=C:\Windows\System32\msvcp_win.dll

LoadedModule[11]=C:\Windows\System32\ucrtbase.dll

LoadedModule[12]=C:\Windows\System32\USER32.dll

LoadedModule[13]=C:\Windows\System32\win32u.dll

LoadedModule[14]=C:\Windows\System32\ole32.dll

LoadedModule[15]=C:\Windows\System32\combase.dll

LoadedModule[16]=C:\Windows\System32\bcryptPrimitives.dll

LoadedModule[17]=C:\Windows\System32\OLEAUT32.dll

LoadedModule[18]=C:\Windows\System32\SHELL32.dll

LoadedModule[19]=C:\Windows\System32\cfgmgr32.dll

LoadedModule[20]=C:\Windows\System32\shcore.dll

LoadedModule[21]=C:\Windows\System32\windows.storage.dll

LoadedModule[22]=C:\Windows\System32\profapi.dll

LoadedModule[23]=C:\Windows\System32\powrprof.dll

LoadedModule[24]=C:\Windows\System32\shlwapi.dll

LoadedModule[25]=C:\Windows\System32\kernel.appcore.dll

LoadedModule[26]=C:\Windows\System32\cryptsp.dll

LoadedModule[27]=C:\Windows\System32\COMDLG32.dll

LoadedModule[28]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17763.557_none_05b63f68071e5b9f\COMCTL32.dll

LoadedModule[29]=C:\Windows\System32\CRYPT32.dll

LoadedModule[30]=C:\Windows\System32\MSASN1.dll

LoadedModule[31]=C:\Windows\System32\WS2_32.dll

LoadedModule[32]=C:\Windows\System32\WINHTTP.dll

LoadedModule[33]=C:\Windows\System32\credui.dll

LoadedModule[34]=C:\Windows\System32\Secur32.dll

LoadedModule[35]=C:\Windows\System32\CRYPTUI.dll

LoadedModule[36]=C:\Windows\System32\WINMM.dll

LoadedModule[37]=C:\Windows\System32\NETAPI32.dll

LoadedModule[38]=C:\Windows\System32\WININET.dll

LoadedModule[39]=C:\Windows\System32\ktmw32.dll

LoadedModule[40]=C:\Windows\System32\bcrypt.dll

LoadedModule[41]=C:\Windows\System32\IPHLPAPI.DLL

LoadedModule[42]=C:\Windows\System32\WINMMBASE.dll

LoadedModule[43]=C:\Windows\System32\CRYPTBASE.DLL

LoadedModule[44]=C:\Windows\System32\SSPICLI.DLL

LoadedModule[45]=C:\Windows\System32\NETUTILS.DLL

LoadedModule[46]=C:\Windows\System32\WKSCLI.DLL

LoadedModule[47]=C:\Windows\System32\IMM32.DLL

LoadedModule[48]=C:\Windows\system32\uxtheme.dll

LoadedModule[49]=C:\Windows\System32\MSCTF.dll

LoadedModule[50]=C:\Windows\system32\dwmapi.dll

LoadedModule[51]=C:\Windows\System32\clbcatq.dll

LoadedModule[52]=C:\Windows\SYSTEM32\sxs.dll

LoadedModule[53]=C:\Windows\System32\credssp.dll

LoadedModule[54]=C:\Windows\System32\NTASN1.dll

LoadedModule[55]=C:\Windows\System32\TextInputFramework.dll

LoadedModule[56]=C:\Windows\System32\CoreMessaging.dll

LoadedModule[57]=C:\Windows\System32\CoreUIComponents.dll

LoadedModule[58]=C:\Windows\SYSTEM32\wintypes.dll

LoadedModule[59]=C:\Windows\SYSTEM32\ntmarta.dll

LoadedModule[60]=C:\Windows\system32\Oleacc.dll

LoadedModule[61]=C:\Windows\System32\PROPSYS.dll

LoadedModule[62]=C:\Windows\System32\mstscax.dll

LoadedModule[63]=C:\Windows\System32\SETUPAPI.dll

LoadedModule[64]=C:\Windows\System32\DWrite.dll

LoadedModule[65]=C:\Windows\System32\d2d1.dll

LoadedModule[66]=C:\Windows\System32\ncrypt.dll

LoadedModule[67]=C:\Windows\System32\VERSION.dll

LoadedModule[68]=C:\Windows\System32\d3d11.dll

LoadedModule[69]=C:\Windows\System32\pdh.dll

LoadedModule[70]=C:\Windows\System32\MSACM32.dll

LoadedModule[71]=C:\Windows\System32\dxgi.dll

LoadedModule[72]=C:\Windows\System32\Mf.dll

LoadedModule[73]=C:\Windows\System32\Mfplat.dll

LoadedModule[74]=C:\Windows\System32\RTWorkQ.DLL

LoadedModule[75]=C:\Windows\System32\Mfreadwrite.dll

LoadedModule[76]=C:\Windows\System32\MFCORE.DLL

LoadedModule[77]=C:\Windows\System32\ksuser.dll

LoadedModule[78]=C:\Windows\SYSTEM32\atlthunk.dll

LoadedModule[79]=C:\Windows\system32\explorerframe.dll

LoadedModule[80]=C:\Windows\System32\DEVOBJ.dll

LoadedModule[81]=C:\Windows\System32\WINTRUST.dll

LoadedModule[82]=C:\Windows\System32\MSAudDecMFT.dll

LoadedModule[83]=C:\Windows\System32\mfperfhelper.dll

LoadedModule[84]=C:\Windows\System32\MMDevApi.dll

LoadedModule[85]=C:\Windows\System32\msmpeg2vdec.dll

LoadedModule[86]=C:\Windows\System32\msvproc.dll

LoadedModule[87]=C:\Windows\System32\CompPkgSup.DLL

LoadedModule[88]=C:\Windows\System32\perfos.dll

LoadedModule[89]=C:\Windows\System32\msxml6.dll

LoadedModule[90]=C:\Windows\system32\NLAapi.dll

LoadedModule[91]=C:\Windows\System32\NSI.dll

LoadedModule[92]=C:\Windows\System32\rasadhlp.dll

LoadedModule[93]=C:\Windows\System32\WTSAPI32.dll

LoadedModule[94]=C:\Windows\System32\WINSTA.dll

LoadedModule[95]=C:\Windows\System32\AUDIOSES.DLL

LoadedModule[96]=C:\Windows\System32\AVRT.dll

LoadedModule[97]=C:\Windows\System32\Windows.UI.dll

LoadedModule[98]=C:\Windows\System32\InputHost.dll

LoadedModule[99]=C:\Windows\System32\twinapi.appcore.dll

LoadedModule[100]=C:\Windows\System32\RMCLIENT.dll

LoadedModule[101]=C:\Windows\system32\mswsock.dll

LoadedModule[102]=C:\Windows\SYSTEM32\DNSAPI.dll

LoadedModule[103]=C:\Windows\System32\fwpuclnt.dll

LoadedModule[104]=C:\Windows\SYSTEM32\wincredui.dll

LoadedModule[105]=C:\Windows\System32\coml2.dll

LoadedModule[106]=C:\Windows\System32\OneCoreCommonProxyStub.dll

LoadedModule[107]=C:\Windows\System32\DPAPI.DLL

LoadedModule[108]=C:\Windows\system32\rsaenh.dll

LoadedModule[109]=C:\Windows\system32\schannel.DLL

LoadedModule[110]=C:\Windows\system32\tspkg.DLL

LoadedModule[111]=C:\Windows\SYSTEM32\mskeyprotect.dll

LoadedModule[112]=C:\Windows\system32\ncryptsslp.dll

LoadedModule[113]=C:\Windows\SYSTEM32\gpapi.dll

LoadedModule[114]=C:\Windows\System32\wdmaud.drv

LoadedModule[115]=C:\Windows\System32\msacm32.drv

LoadedModule[116]=C:\Windows\System32\midimap.dll

LoadedModule[117]=C:\Windows\System32\IME\IMEJP\imjpapi.dll

LoadedModule[118]=C:\Windows\SYSTEM32\policymanager.dll

LoadedModule[119]=C:\Windows\SYSTEM32\msvcp110_win.dll

LoadedModule[120]=C:\Windows\System32\winscard.dll

LoadedModule[121]=C:\Windows\System32\WINSPOOL.DRV

LoadedModule[122]=C:\Windows\System32\DriverStore\FileRepository\prnms003.inf_amd64_a337db27fa50b915\Amd64\PrintConfig.dll

LoadedModule[123]=C:\Windows\SYSTEM32\prntvpt.dll

LoadedModule[124]=C:\Windows\SYSTEM32\USERENV.dll

LoadedModule[125]=C:\Windows\SYSTEM32\urlmon.dll

LoadedModule[126]=C:\Windows\System32\iertutil.dll

LoadedModule[127]=C:\Windows\System32\jscript.dll

LoadedModule[128]=C:\ProgramData\Microsoft\Windows Defender\platform\4.18.1905.4-0\MpOav.dll

State[0].Key=Transport.DoneStage1

State[0].Value=1

OsInfo[0].Key=vermaj

OsInfo[0].Value=10

OsInfo[1].Key=vermin

OsInfo[1].Value=0

OsInfo[2].Key=verbld

OsInfo[2].Value=17763

OsInfo[3].Key=ubr

OsInfo[3].Value=557

OsInfo[4].Key=versp

OsInfo[4].Value=0

OsInfo[5].Key=arch

OsInfo[5].Value=9

OsInfo[6].Key=lcid

OsInfo[6].Value=1033

OsInfo[7].Key=geoid

OsInfo[7].Value=244

OsInfo[8].Key=sku

OsInfo[8].Value=100

OsInfo[9].Key=domain

OsInfo[9].Value=0

OsInfo[10].Key=prodsuite

OsInfo[10].Value=768

OsInfo[11].Key=ntprodtype

OsInfo[11].Value=1

OsInfo[12].Key=platid

OsInfo[12].Value=10

OsInfo[13].Key=sr

OsInfo[13].Value=0

OsInfo[14].Key=tmsi

OsInfo[14].Value=105221

OsInfo[15].Key=osinsty

OsInfo[15].Value=2

OsInfo[16].Key=iever

OsInfo[16].Value=11.557.17763.0-11.0.130

OsInfo[17].Key=portos

OsInfo[17].Value=0

OsInfo[18].Key=ram

OsInfo[18].Value=2025

OsInfo[19].Key=svolsz

OsInfo[19].Value=255

OsInfo[20].Key=wimbt

OsInfo[20].Value=0

OsInfo[21].Key=blddt

OsInfo[21].Value=180914

OsInfo[22].Key=bldtm

OsInfo[22].Value=1434

OsInfo[23].Key=bldbrch

OsInfo[23].Value=rs5_release

OsInfo[24].Key=bldchk

OsInfo[24].Value=0

OsInfo[25].Key=wpvermaj

OsInfo[25].Value=0

OsInfo[26].Key=wpvermin

OsInfo[26].Value=0

OsInfo[27].Key=wpbuildmaj

OsInfo[27].Value=0

OsInfo[28].Key=wpbuildmin

OsInfo[28].Value=0

OsInfo[29].Key=osver

OsInfo[29].Value=10.0.17763.557.amd64fre.rs5_release.180914-1434

OsInfo[30].Key=buildflightid

OsInfo[31].Key=edition

OsInfo[31].Value=CoreSingleLanguage

OsInfo[32].Key=ring

OsInfo[32].Value=Retail

OsInfo[33].Key=expid

OsInfo[34].Key=containerid

OsInfo[35].Key=containertype

OsInfo[36].Key=edu

OsInfo[36].Value=0

FriendlyEventName=Stopped responding and was closed

ConsentKey=AppHangXProcB1

AppName=Remote Desktop Connection

AppPath=C:\Windows\System32\mstsc.exe

ReportDescription=A problem caused this program to stop interacting with Windows.

NsPartner=windows

NsGroup=windows8

ApplicationIdentity=AE5E57DDDBC9286F75D572CFEE331353

MetadataHash=-598053922


So far it does seem to me either an incompatibility in between the newer and older version of RDP, but if any one of you ever ran into this problem, any help would be greatly appreciated!


Also, don't hesitate to let me know if there are any other details I can provide to help.

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