Random BSODs on Windows 10 / HP Spectre (CRITICAL_PROCESS_DIED / UNEXPECTED_STORE_EXCEPTION)

[Mikhail Mordvinkin]

Hi all,


Could you please help with random BSODs my HP Spectre laptop has been experiencing from ~February 2020?


Appreciate any help, because the only remaining thing for me is to reinstall Windows, which I would like to avoid


Symptoms

BSODs are completely random - no correlation with applications running, actions done with laptop or overall system load. Failure results in either immediate BSOD or inability to do anything but moving cursor - all applications are frozen, I cannot even do ctrl + alt + delete.


No minidump is created - "Dump file creation failed due to error during dump creation."


Error

Most common BSOD errors are CRITICAL_PROCESS_DIED (often) and UNEXPECTED_STORE_EXCEPTION (rare).



Hardware / System

Laptop: HP Spectre 13t-ae000

OS: Windows 10 Home x64 (all latest updates / patches applied)

Drivers: all latest, updated (?) through Windows Update. However, system crashes on "manufacturer" drivers downloaded from HP website as well.


Actions performed:

1. Filesystem check - no errors

2. sfc /scannow - no errors

3. dism /online /cleanup-image /restorehealth - no errors


Event Viewer:

Event viewer shows 3 consequence errors on each crash

Kernel-Power "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">​

<System>​

<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />​

<EventID>41</EventID>​

<Version>6</Version>​

<Level>1</Level>​

<Task>63</Task>​

<Opcode>0</Opcode>​

<Keywords>0x8000400000000002</Keywords>​

<TimeCreated SystemTime="2020-03-15T23:26:38.090807300Z" />​

<EventRecordID>36011</EventRecordID>​

<Correlation />​

<Execution ProcessID="4" ThreadID="8" />​

<Channel>System</Channel>​

<Computer>HP-Spectre</Computer>​

<Security UserID="S-1-5-18" />​

</System>​

<EventData>​

<Data Name="BugcheckCode">239</Data>​

<Data Name="BugcheckParameter1">0xffff9c09963db080</Data>​

<Data Name="BugcheckParameter2">0x0</Data>​

<Data Name="BugcheckParameter3">0x0</Data>​

<Data Name="BugcheckParameter4">0x0</Data>​

<Data Name="SleepInProgress">0</Data>​

<Data Name="PowerButtonTimestamp">0</Data>​

<Data Name="BootAppStatus">0</Data>​

<Data Name="Checkpoint">0</Data>​

<Data Name="ConnectedStandbyInProgress">false</Data>​

<Data Name="SystemSleepTransitionsToOn">0</Data>​

<Data Name="CsEntryScenarioInstanceId">0</Data>​

<Data Name="BugcheckInfoFromEFI">true</Data>​

<Data Name="CheckpointStatus">0</Data>​

</EventData>​

</Event>​

volmgr "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">​

<System>​

<Provider Name="volmgr" />​

<EventID Qualifiers="49156">161</EventID>​

<Level>2</Level>​

<Task>0</Task>​

<Keywords>0x80000000000000</Keywords>​

<TimeCreated SystemTime="2020-03-15T23:26:37.914626400Z" />​

<EventRecordID>36008</EventRecordID>​

<Channel>System</Channel>​

<Computer>HP-Spectre</Computer>​

<Security />​

</System>​

<EventData>​

<Data>\Device\HarddiskVolume3</Data>​

<Binary>000000000100000000000000A10004C000000400010000C000000000000000000000000000000000</Binary>​

</EventData>​

</Event>​

EventLog "The previous system shutdown at 6:03:46 PM on ‎3/‎15/‎2020 was unexpected."

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">​

<System>​

<Provider Name="EventLog" />​

<EventID Qualifiers="32768">6008</EventID>​

<Level>2</Level>​

<Task>0</Task>​

<Keywords>0x80000000000000</Keywords>​

<TimeCreated SystemTime="2020-03-15T23:26:44.991087700Z" />​

<EventRecordID>36003</EventRecordID>​

<Channel>System</Channel>​

<Computer>HP-Spectre</Computer>​

<Security />​

</System>​

<EventData>​

<Data>6:03:46 PM</Data>​

<Data>‎3/‎15/‎2020</Data>​

<Data />​

<Data />​

<Data>9</Data>​

<Data />​

<Data />​

<Binary>E407030000000F00120003002E007F03E407030000000F00170003002E007F033C0000003C000000000000000000000000000000000000000100000000000000</Binary>​

</EventData>​

</Event>​

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