M
Mikemoree
Guest
I purchased a PC a month or so ago and have been experiencing random BSOD and freezing. It seems to happen any time as I can't find a trigger. I'm not doing anything specific other than every day use. The BSOD seems to happen at least a couple times a week and the freezing, sporadically. What I mean by freezing is a complete lack of ability to do anything. The PC is completely unresponsive outside of a hard reboot with no event that seemed to trigger it.
The latest BSOD had the following event, "The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001a (0x0000000000061948, 0x0000000000000000, 0x0000000000000001, 0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 85a4828d-c490-4ffe-b5b8-d0f6299011a1."
Below are my specs and I've uploaded the dmp file here, MEMORY.DMP
If anyone has any insight, please let me know. This is very frustrating and it makes watching movies or gaming difficult with the random happening.
OS Name Microsoft Windows 10 Pro
Version 10.0.19041 Build 19041
OS Manufacturer Microsoft Corporation
System Manufacturer MicroElectronics
System Model G434
System Type x64-based PC
System SKU 029702
Processor Intel(R) Core(TM) i7-9700KF CPU @ 3.60GHz, 3601 Mhz, 8 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. P1.30A, 3/19/2020
SMBIOS Version 3.1
Adapter Type GeForce RTX 2070 SUPER, NVIDIA compatible
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer ASRock
BaseBoard Product Z390 Phantom Gaming 4S/ac
BaseBoard Version 1.0
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Hardware Abstraction Layer Version = "10.0.19041.488"
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.9 GB
Available Physical Memory 26.0 GB
Total Virtual Memory 36.8 GB
Available Virtual Memory 28.6 GB
Page File Space 4.86 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
Continue reading...
The latest BSOD had the following event, "The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001a (0x0000000000061948, 0x0000000000000000, 0x0000000000000001, 0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 85a4828d-c490-4ffe-b5b8-d0f6299011a1."
Below are my specs and I've uploaded the dmp file here, MEMORY.DMP
If anyone has any insight, please let me know. This is very frustrating and it makes watching movies or gaming difficult with the random happening.
OS Name Microsoft Windows 10 Pro
Version 10.0.19041 Build 19041
OS Manufacturer Microsoft Corporation
System Manufacturer MicroElectronics
System Model G434
System Type x64-based PC
System SKU 029702
Processor Intel(R) Core(TM) i7-9700KF CPU @ 3.60GHz, 3601 Mhz, 8 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. P1.30A, 3/19/2020
SMBIOS Version 3.1
Adapter Type GeForce RTX 2070 SUPER, NVIDIA compatible
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer ASRock
BaseBoard Product Z390 Phantom Gaming 4S/ac
BaseBoard Version 1.0
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Hardware Abstraction Layer Version = "10.0.19041.488"
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.9 GB
Available Physical Memory 26.0 GB
Total Virtual Memory 36.8 GB
Available Virtual Memory 28.6 GB
Page File Space 4.86 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
Continue reading...