Quick Assist hangs/won't load on Azure Active Directory (AAD) joined Win 10 machine

  • Thread starter Thread starter Lrogers_aria
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Lrogers_aria

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Hi,Really hoping someone will have insight on how to solve this.I need to do a screen sharing session with MS support (for MS Teams in this case) and MS has turfed all other remote assistance options outside of Quick Assist like Logmein. Problem being that when I try to launch Quick Assist on my fully updated Win 10 machine all I get is the spinning circle. Never loads. I've uninstalled and reinstalled it. Run an SFC scan and repair. Tried it in clean boot mode. Turned services on and off.Finally, I tried disconnecting my machine from Azure AD and logging in with just an outlook.com local acco

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