H
Hank Arnold
Guest
I'm running into a situation where Turbo Tax 2019 is loading (I get the opening screen) but then exists. I've checked the Services and I can see the process start and quickly disappear. This error shows up in the event logs:
Faulting application name: TurboTax.exe, version: 2019.41.4.144, time stamp: 0x5dc5402e
Faulting module name: KERNELBASE.dll, version: 10.0.18362.476, time stamp: 0x540698cd
Exception code: 0xe0434352
Fault offset: 0x001135d2
Faulting process id: 0x4888
Faulting application start time: 0x01d59faf6599e51d
Faulting application path: C:\Program Files (x86)\TurboTax\Deluxe 2019\32bit\TurboTax.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 587a4e1a-b8d8-4ef1-bb79-bb0ba1632577
Faulting package full name:
Faulting package-relative application ID:
The last time I ran the program (installed and several updates), it was before the KB4524570 2019-11 Cumulative Update followed with the Feature update to Windows 10, version 1909.
I've gone through the canned Intuit response of running it in compatibility mode with no success. I'd like to pursue options before going the route of uninstalling the recent Updates...
Continue reading...
Faulting application name: TurboTax.exe, version: 2019.41.4.144, time stamp: 0x5dc5402e
Faulting module name: KERNELBASE.dll, version: 10.0.18362.476, time stamp: 0x540698cd
Exception code: 0xe0434352
Fault offset: 0x001135d2
Faulting process id: 0x4888
Faulting application start time: 0x01d59faf6599e51d
Faulting application path: C:\Program Files (x86)\TurboTax\Deluxe 2019\32bit\TurboTax.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 587a4e1a-b8d8-4ef1-bb79-bb0ba1632577
Faulting package full name:
Faulting package-relative application ID:
The last time I ran the program (installed and several updates), it was before the KB4524570 2019-11 Cumulative Update followed with the Feature update to Windows 10, version 1909.
I've gone through the canned Intuit response of running it in compatibility mode with no success. I'd like to pursue options before going the route of uninstalling the recent Updates...
Continue reading...