Problem installing KB931213.

[Cesar Ventura]

Can anyone help me getting this installed. I am running Vista Ultimate x64.
Have not been able to install this fix since June patch Tuesday.

This is what I get when I click on it in update history

Security Update for Windows Vista for x64-based Systems(KB931212)

Installation date: 7/3/2007 8:33 AM

Installation status: Failed

Error details: Code 800F0626 Get help

Update type: Important

Information about the patch.

then some urls for more information and Help and Support. Clicking Get
Help, is useless for me, as I find nothing helpful.

Symptoms I am seeing when patch gets installed.
Installation complete, restart system. I click on restart system.
On shutdown I get the message that Windows is Configuring updates, then
system restarts.
System comes back up, Get a Please Wait message, followed by Windows is
Configuring Updates. Then Windows is rebooting.
System reboots get the please wait and the configuring messages then I get
my password prompt.

Unless I turn off Autoupdates, the system keeps trying to install this fix
every time I log in, with the same results. So its turn off autoupdates,
till I find a solution. Any assistance is greatly appreciated.

Thank You.

 

[Robert Aldwinckle]

"Cesar Ventura" <OnlyMe@home.com> wrote in message
news:OumNpxavHHA.4244@TK2MSFTNGP04.phx.gbl...
> Can anyone help me getting this installed. I am running Vista Ultimate x64.
> Have not been able to install this fix since June patch Tuesday.
>
> This is what I get when I click on it in update history
>
> Security Update for Windows Vista for x64-based Systems(KB931212)
>
> Installation date: 7/3/2007 8:33 AM
>
> Installation status: Failed
>
> Error details: Code 800F0626 Get help
>
> Update type: Important
>
> Information about the patch.
>
> then some urls for more information and Help and Support. Clicking Get
> Help, is useless for me, as I find nothing helpful.


Look for the context of that code or its decimal equivalent in the logs
that the install attempt generated.

For example, see if Vista gives any more information about the last half
than this (which I'm seeing on XP):

<cmd_output>
F:\WINDOWS>set /a c = 0x626
1574
F:\WINDOWS>net helpmsg %c%
1574 is not a valid Windows network message number.
</cmd_output>


>
> Symptoms I am seeing when patch gets installed.
> Installation complete, restart system. I click on restart system.
> On shutdown I get the message that Windows is Configuring updates, then
> system restarts.
> System comes back up, Get a Please Wait message, followed by Windows is
> Configuring Updates. Then Windows is rebooting.
> System reboots get the please wait and the configuring messages then I get
> my password prompt.
>
> Unless I turn off Autoupdates, the system keeps trying to install this fix
> every time I log in, with the same results. So its turn off autoupdates,
> till I find a solution. Any assistance is greatly appreciated.


If the logs don't help indicate what is happening (even the verbose log)
it may help to check the module versions you are left with the module
versions you are supposed to be left with (under File Information):

http://www.microsoft.com/technet/security/bulletin/ms07-032.mspx

Also, I find running ProcMon to trace a failing install provides
a very useful supplement to any of the conventional logs,
verbose especially because it provides the most breakpoints
to check (not that it makes verbose logging any more understandable <eg>)


>
> Thank You.


Good luck

Robert Aldwinckle
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