Print Screen Key Stopped Working

[stephen johnson6]

my pc windows 10 screenshot function stopped working about three weeks ago. previously when i pressed the print screen key it would take a screenshot, then about three weeks ago it began converting screenshots to web-only files. at that time i was able to make a screenshot by simultaneously pressing win and print screen, but then that stopped working a week ago. i changed keyboards and the problem stays the same. i went into settings/ease of access/keyboard, but the only selection there is to enable print screen to open the snipping tool, which i'm not trying to do. i want to make a screenshot

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