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bubba19831983
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I created a rule on our exchange 2016 server that would add [EXTERNAL] to any email that comes in from the outside so people know the difference between internal and external email using the Prepend the subject of the message with...
However, the issue we are running into is on the first message we get it shows [EXTERNAL], if the customer replies back to that message it then shows up as [EXTERNAL] RE:[EXTERNAL] and will keep showing external everytime the outside email address replies back to the email. Is there a way so that it only attaches that once and then every other reply from that person it does not continue to add [EXTERNAL] to the incoming emails?
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However, the issue we are running into is on the first message we get it shows [EXTERNAL], if the customer replies back to that message it then shows up as [EXTERNAL] RE:[EXTERNAL] and will keep showing external everytime the outside email address replies back to the email. Is there a way so that it only attaches that once and then every other reply from that person it does not continue to add [EXTERNAL] to the incoming emails?
Continue reading...