M
MohitBansalUS
Guest
Hi Team
I have recently purchased new Laptop from HP which comes with Windows 10, Currently it is having OS as "Microsoft Windows 10 Home" and version as 10.0.18362 Build 18362.
It was working perfectly till 2 months and since 3rd month there was some windows update on my system which got installed automatically and post that my WIFI got vanished more frequently.
I raised the ticket with HP and they did some BIOS update and it worked again perfectly for 15 days until some new windows update came.
I again raised the ticket with HP and they again updated my BIOS but this time it doesn't help & still I am frequently getting disconnected from WIFI and when I am going to Device manager, I can see error as This device cannot start. (Code 10) on Intel (R) Wirless-AC 9560 with yellow exclamation mark.
I read some blog and disabled and enabled the Network adapter & it again connected but all of the sudden post 15-20 minutes, It again stopped with same error as code 10.
HP team did my hardware check and they inform it is fine and problem is due to latest windows update. Currently Latest BIOS installed on my system.
They suggested me to format the Laptop (i.e Factory reset) but problem is again there will be windows update and this problem will come.
I checked with Intel and they said that I am already on Latest update from Intel driver perspective and Microsoft should help as this problem comes post windows update.
Since now a days Latest Laptop do not have ethernet/LAN port so I left in middle whenever WIFI got disconnected.
Please suggest what shall I do to fix this problem permanently. I do not want to factory reset my Laptop just because of this issue.
Regards
Mohit
Continue reading...
I have recently purchased new Laptop from HP which comes with Windows 10, Currently it is having OS as "Microsoft Windows 10 Home" and version as 10.0.18362 Build 18362.
It was working perfectly till 2 months and since 3rd month there was some windows update on my system which got installed automatically and post that my WIFI got vanished more frequently.
I raised the ticket with HP and they did some BIOS update and it worked again perfectly for 15 days until some new windows update came.
I again raised the ticket with HP and they again updated my BIOS but this time it doesn't help & still I am frequently getting disconnected from WIFI and when I am going to Device manager, I can see error as This device cannot start. (Code 10) on Intel (R) Wirless-AC 9560 with yellow exclamation mark.
I read some blog and disabled and enabled the Network adapter & it again connected but all of the sudden post 15-20 minutes, It again stopped with same error as code 10.
HP team did my hardware check and they inform it is fine and problem is due to latest windows update. Currently Latest BIOS installed on my system.
They suggested me to format the Laptop (i.e Factory reset) but problem is again there will be windows update and this problem will come.
I checked with Intel and they said that I am already on Latest update from Intel driver perspective and Microsoft should help as this problem comes post windows update.
Since now a days Latest Laptop do not have ethernet/LAN port so I left in middle whenever WIFI got disconnected.
Please suggest what shall I do to fix this problem permanently. I do not want to factory reset my Laptop just because of this issue.
Regards
Mohit
Continue reading...