Portable hard drive visible but not accessible

  • Thread starter Thread starter HeyRickster
  • Start date Start date
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HeyRickster

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Hey tech wizards!


A Seagate freeagent go successfully accessed five days ago now shows up in file explorer as the Local Disk (D:) and Windows 10 dings when attached via USB. Selecting the drive produces the circle of death and progress bar in file explorer's drive path. In Device Manager the drive is correctly identified as a Seagate freeagent go disk drive and portable device D:\. DM right clicking drive, shows device is working properly but has no information under the volume tab. Under events, the last time the disconnecting the drive 5 days ago is the following:

  • "Device not migrated" with this description "Device USBSTOR\Disk&Ven_Seagate&Prod_FreeAgent_Go&Rev_102D\2GE19S8Z&0 was not migrated due to partial or ambiguous match.Last Device Instance Id: USBSTOR\Disk&Ven_Generic&Prod_Compact_Flash&Rev_0.00\00000000000006&0

Class Guid: {4d36e967-e325-11ce-bfc1-08002be10318}

Location Path:

Migration Rank: 0xF000FC000000F120

Present: false

Status: 0xC0000719

  • "Device configured disk.inf" with this description "
  • Device USBSTOR\Disk&Ven_Seagate&Prod_FreeAgent_Go&Rev_102D\2GE19S8Z&0 was configured.

  • Driver Name: disk.inf
  • Class Guid: {4d36e967-e325-11ce-bfc1-08002be10318}
  • Driver Date: 06/21/2006
  • Driver Version: 10.0.19041.1
  • Driver Provider: Microsoft
  • Driver Section: disk_install.NT
  • Driver Rank: 0xFF0006
  • Matching Device Id: GenDisk
  • Outranked Drivers: disk.inf:GenDisk:00FF2002
  • Device Updated: false
  • Parent Device: USB\VID_0BC2&PID_2100\2GE19S8Z

  • "Device Started" with this description "
  • Device USBSTOR\Disk&Ven_Seagate&Prod_FreeAgent_Go&Rev_102D\2GE19S8Z&0 was started.

  • Driver Name: disk.inf
  • Class Guid: {4d36e967-e325-11ce-bfc1-08002be10318}
  • Service: disk
  • Lower Filters:
  • Upper Filters:

Right-clicking portable devices under events from five days ago shows "device install requested" & the description Device SWD\WPDBUSENUM\{544bace7-1400-11eb-95fb-f06e0bd8f44b}#0000000000007E00 requires further installation.



Under "device not migrated" is the following "Device SWD\WPDBUSENUM\{544bace7-1400-11eb-95fb-f06e0bd8f44b}#0000000000007E00 was not migrated due to partial or ambiguous match.



Last Device Instance Id: SWD\WPDBUSENUM\_??_USBSTOR#Disk&Ven_Garmin&Prod_Edge_520_Flash&Rev_1.00#6&2d4186ad&1#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}

Class Guid: {eec5ad98-8080-425f-922a-dabf3de3f69a}

Location Path:

Migration Rank: 0xF000FFFF0000F102

Present: false

Status: 0xC0000719



Under "driver service added" the description is "Driver Management has concluded the process to add Service WUDFWpdFs for Device Instance ID SWD\WPDBUSENUM\{544BACE7-1400-11EB-95FB-F06E0BD8F44B}#0000000000007E00 with the following status: 0.



Seagate Seatools recognized the drive and performed 100% of short and long generic scans.


Thank you for the help,


Rick

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