PIN not available and verification account is wrong so I can't recover it

  • Thread starter Thread starter Inês Pinto1
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Inês Pinto1

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Hello,While trying to login to my Windows as usual, I received an error message informing that the PIN inserted is not available. I tried to use my face identification, but Windows throws another error "An error has occurred".When I tried to change the PIN, the Microsoft account requests me to send a code to my verification email. However, this verification account is not mine and does not even exist according to Gmail.Since I don't have access to this 2nd email account, I cannot access Windows or check my recovery codes on aka.ms to recover the Windows as I need the security code. This is rea

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