PC Turns off whenever playing games (ctfmon.exe Unknown Hard Error)

[Jacob Salon]

Whenever I am playing a game such as Roblox, the application closes and then SOMETIMES shows "ctfmon.exe Unknown Hard Error" and other times the application closes and then my PC turns off shortly after. I have gone to such extremes such as doing a Factory Reset on my computer and it still didn't fix the problem. I scanned my PC and have already asked this question before but nobody's help was successful. I have no viruses, Factory Reset, and checked my disk for any errors but none occured. Someone please help me.

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