N
NikolaLeskovec
Guest
System:
Describe your issue:
Conclusion
6 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:
hardware.sys
If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.
Read the topic general suggestions for troubleshooting system crashes for more information.
Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
I hope that someone might help me investigate what is causing this as I am not sure if this is issue with amd-windows communication or something else.
So far I ran memtest for the night and it found no issues after 5 runs. CPU is running on 35% idle with Noctua NH-D15 and GPU fan settings are ramped up so there shouldn't be any overheating.
One of my games installed directx9 red after directx12 was installed and I am not sure if that might have caused this (reinstall of directx12 says that no reinstall is needed).
Any help is appreciated.
Thanks,
Nik
Continue reading...
- AMD Ryzen 9 3900X (default settings)
- GiBy X570 AORUS MASTER X570
- AMD AGESA 1.0.0.4 B
- Sapphire RADEON RX 5700 XT NITRO+ (Running on boost profile)
- Radeon Software Version 19.12.3
- LG 32GK650F-B 32 QHD Gaming Monitor (Display Port connection, monitor is running on 144hz)
- Windows 10 Pro 64-bit (Updated every patch Tuesday)
- Seasonic PRIME TX-1000 1000W ATX23 (Titanium)
- D4 32GB 3600-16 Trident Z Neo K2 GSK (F4-3600C16D-32GTZN, Trident Z Neo)
- XMP enabled (CL16 16-16-36)
Describe your issue:
- I am experiencing random crashes while gaming. Games that crash most often are Vermintide 2, Planetside 2, Destiny 2, Borderlands 3, Final Fantasy 14 Online, Total War Warhammer.
- When my games crash I noticed that sometimes apps in the background crash as well (Steam, GOG, Radeon Software, Epic Games, Discord). I have disabled all overlays.
- I have tried different settings in games (tried ultra and high). I have also disabled all the kinks in Radeon Software (No advanced sync, freesync etc).
- Sometimes a game will freeze (black screen but sound in the background), sometimes it is black screen with no sound and followed by a full system crash/reboot, other times the game just crashes but system is up and running.
- I have also noticed that I can crash many times but once I restart the pc i usually experience no crashes at that point.
- Some of my crash dumps (WhoCrashed app): On Thu 02/01/2020 11:27:16 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\010220-9843-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x1C14E0)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80504A667B3, 0xFFFFC180FC699930, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Thu 02/01/2020 11:27:16 your computer crashed or a problem was reported
crash dump file: C:\Windows\MEMORY.DMP
This was probably caused by the following module: win32kfull.sys (win32kfull!EditionUpdateCursorAsync+0x5C)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80504A667B3, 0xFFFFC180FC699930, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\win32kfull.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Full/Desktop Win32k Kernel Driver
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Mon 16/12/2019 09:44:51 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\121619-10062-01.dmp
This was probably caused by the following module: dxgmms2.sys (0xFFFFF802214FAA66)
Bugcheck code: 0x1E (0xFFFFFFFFC0000005, 0xFFFFF802214FAA66, 0x0, 0xFFFFFFFFFFFFFFFF)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\drivers\dxgmms2.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics MMS
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This might be a case of memory corruption. This may be because of a hardware issue such as faulty RAM, overheating (thermal issue) or because of a buggy driver.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Thu 12/12/2019 18:39:10 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\121219-9734-01.dmp
This was probably caused by the following module: dxgmms2.sys (0xFFFFF80018339D59)
Bugcheck code: 0x1E (0xFFFFFFFFC0000005, 0xFFFFF80018339D59, 0x0, 0xFFFFFFFFFFFFFFFF)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\drivers\dxgmms2.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics MMS
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This might be a case of memory corruption. This may be because of a hardware issue such as faulty RAM, overheating (thermal issue) or because of a buggy driver.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Fri 29/11/2019 18:13:21 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\112919-9593-01.dmp
This was probably caused by the following module: hardware.sys (hardware)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFB790DDC0E5C3, 0xFFFF9B054E3553A0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: hardware.sys .
Google query: hardware.sys SYSTEM_SERVICE_EXCEPTION
On Fri 29/11/2019 14:07:02 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\112919-9609-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x67DAF)
Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF80734C67DAF, 0xFFFF8081D412C2F8, 0xFFFFB1018EE7F930)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
Conclusion
6 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:
hardware.sys
If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.
Read the topic general suggestions for troubleshooting system crashes for more information.
Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
- Some event logs:
- Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5df7cf62
Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5df7cf62
Exception code: 0xc0000005
Fault offset: 0x00000000004037e7
Faulting process id: 0x27d0
Faulting application start time: 0x01d5c15fecca9a19
Faulting application path: C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe
Faulting module path: C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe
Report Id: d64b8d29-b51e-4247-9c9f-de5e844537ea
Faulting package full name:
Faulting package-relative application ID: - Faulting application name: GalaxyClient.exe, version: 1.2.64.2, time stamp: 0x5de69429
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x77d51c82
Faulting process id: 0x1db4
Faulting application start time: 0x01d5bf357944b9b9
Faulting application path: D:\GOG Galaxy\GalaxyClient.exe
Faulting module path: unknown
Report Id: 9b5bb10a-01aa-48be-a27e-1b94541e66f1
Faulting package full name:
Faulting package-relative application ID: - Faulting application name: Steam.exe, version: 5.56.68.4, time stamp: 0x5df7b612
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x77d51c82
Faulting process id: 0x13b8
Faulting application start time: 0x01d5beec64c55642
Faulting application path: D:\Steam\Steam.exe
Faulting module path: unknown
Report Id: 352f9864-c44b-4983-aa13-5cc53c5e0e16
Faulting package full name:
Faulting package-relative application ID: - Faulting application name: RadeonSoftware.exe, version: 10.1.2.1788, time stamp: 0x5df7cf62
Faulting module name: RadeonSoftware.exe, version: 10.1.2.1788, time stamp: 0x5df7cf62
Exception code: 0xc0000005
Fault offset: 0x000000000016b27f
Faulting process id: 0x1270
Faulting application start time: 0x01d5beec6806e05e
Faulting application path: C:\Program Files\AMD\CNext\CNext\RadeonSoftware.exe
Faulting module path: C:\Program Files\AMD\CNext\CNext\RadeonSoftware.exe
Report Id: f9ac6f47-2093-4eac-a198-60944701ea0b
Faulting package full name:
Faulting package-relative application ID: - Faulting application name: RadeonSoftware.exe, version: 10.1.2.1788, time stamp: 0x5df7cf62
Faulting module name: RadeonSoftware.exe, version: 10.1.2.1788, time stamp: 0x5df7cf62
Exception code: 0xc0000005
Fault offset: 0x000000000016b27f
Faulting process id: 0x27f8
Faulting application start time: 0x01d5be6b77d28bab
Faulting application path: C:\Program Files\AMD\CNext\CNext\RadeonSoftware.exe
Faulting module path: C:\Program Files\AMD\CNext\CNext\RadeonSoftware.exe
Report Id: 1bd6e7a3-a13b-4fd7-8492-2255ab1e38b7
Faulting package full name:
Faulting package-relative application ID: - Faulting application name: SystemSettings.exe, version: 10.0.18362.449, time stamp: 0x066bf1a5
Faulting module name: Windows.UI.Xaml.dll, version: 10.0.18362.449, time stamp: 0xb90db728
Exception code: 0xc000027b
Fault offset: 0x0000000000712ec0
Faulting process id: 0x22d8
Faulting application start time: 0x01d5ba8993f558f0
Faulting application path: C:\Windows\ImmersiveControlPanel\SystemSettings.exe
Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll
Report Id: c96887c8-f054-4402-8e0f-05a4ddbe6656
Faulting package full name: windows.immersivecontrolpanel_10.0.2.1000_neutral_neutral_cw5n1h2txyewy
Faulting package-relative application ID: microsoft.windows.immersivecontrolpanel
- Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5df7cf62
I hope that someone might help me investigate what is causing this as I am not sure if this is issue with amd-windows communication or something else.
So far I ran memtest for the night and it found no issues after 5 runs. CPU is running on 35% idle with Noctua NH-D15 and GPU fan settings are ramped up so there shouldn't be any overheating.
One of my games installed directx9 red after directx12 was installed and I am not sure if that might have caused this (reinstall of directx12 says that no reinstall is needed).
Any help is appreciated.
Thanks,
Nik
Continue reading...