PC freezing

[Microsoft Windows]

Since i build my PC about a year ago it would randomly just freeze whatever was on the screen. Mouse couldnt move or anything, even the audio cuts out. If i wait long enough my audio comes back but my PC will stay frozen and no one can hear me. I have to hold down my power button to turn my PC off and then back on for it to start working normally again. I took my PC to microcenter and they couldnt even replocate the problem. I bought a power surge just in case but this is my 2nd PC and my previous on was plugged into the same outlet as my current and i had 0 problems with it, so i dont believ

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