Password for J.Doe

[Helen Butcher]

So, I have a new Surface Pro and now want to trade in my old one - so I reset it to remove all my files/info.Trouble is when I took it for trade in the retailer turned it on to verify it worked etc and it shows a user of J.Doe and requests a password -I have tried every password I have ever used and it's none of them.I went into my Microsoft account on my new surface and reset my Microsoft password - this new password wont work on old Surface.I've turned old Surface off and on again and retried everything - but I eventually get 'The referenced account is currently locked out and may not be log

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