Paint cannot read this file This is not a valid bitmap file or its format is not currently supported

  • Thread starter Thread starter Ashwin Pai
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Ashwin Pai

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There are many articles & posts on this subject. Many users have resolved this issue by using irfanview or paint.net or some other gimmick. None of them worked for me.


A client of mine often receives images via email. These emails are downloaded on multiple computers.


Client received a set of images with png extension. One user using Windows 10 can simply double click on the attachment and the images open up in Photos. No other user can open the attachments regardless (and we tried every solution offered in the many posts on this subject.). All others were Windows 7, so we thought maybe that was it and asked the client to forward the email to us.


On my Windows 10 computer I tried all solutions in many many posts. I tried about 6 applications, from MS Paint to Adobe Photoshop I renamed the extension from png to jpg , jpeg & psd

No luck.


Some users have mentioned that paint has a dimension limitation, but I can attest to the fact that I can open a jpg in MS Paint with Dimensions 10080 x 7200 Size 36.1MB


I did notice, while I renamed a file from png to jpg I got much more information on how the picture was taken. Still did not open in any application.


See below, was hoping somebody with an iPhone XR or X? could take some test images and post their findings.


34248382-d6c4-4823-bc35-d667b74596e2?upload=true.png

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