Overheating problem and ram usage is high

[Melwin]

Hi my laptops been overheating for a while and even when open 1 tab in a browser or even when i watch a movie, I don't know why and I asked in official service centre ( I didn't take my lap with me when i asked them , I just happened to cross by and decided to asked them ) I said them that i consulted the dell customer help and asked about this and they told me to send a pic of my task manager and i did , my ram usage was high almost full sometimes ( my ram is 8 gb ) and sometimes the cpu usage is also high , they told me to reset the system or upgrade the ram , and after hearing that, the

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