G
GregsListAcct
Guest
Behaviors:
The freeze is often triggered if I do something like view a sender's properties, free time or schedule an appointment, or access my inbox rules. When frozen it takes a number of attempts to cancel the process - either by right-clicking the outlook system tray icon and selecting "cancel server request" numerous times or control+clicking the icon, selecting "connection status" and choosing "reconnect". Once Outlook is released from being frozen it'll never send or receive until I exit and restart. In some extreme cases I've had to kill the outlook process in task manager.
***IMPORTANT***: this ONLY occurs from my home network. It has not yet happened if I'm working on site or from a variety of public wifi spots I regularly use.
Configuration:
Office 2010 ver 14.0.6129.5000. Running on two different machines: one Windows 7 Ultimate and another running Windows 8. On the Windows 8 machine my mail profile consists of a single corporate Exchange account that moved to Office 365 in October. The problem started happening shortly thereafter. On the Windows 7 machine I have 2 other outlook accounts in my mail profile: my personal address domain which uses Outlook.com and another business account that uses Office 365. Both machines experience this problem
After a bunch of research and on-line searches I'm convinced my problem is the same as a few others where problem seems to be the router or modem causing some kind of HTTPS timeout. Here are some sample links:
Messages stuck in outbox for up to 20mins - http://community.office365.com/en-us/forums/160/t/62139.aspx
Constantly Losing Connection between O365 and Outlook 2010 - http://community.office365.com/en-us/forums/158/t/18791.aspx
What I've tried:
I've moved email to a separate offline file to ensure my OST file is small.
I've ensured all windows updates are applied.
I've deleted and recreated mail profiles.
I've setup email profiles with only the corporate Office 365 account.
I've un-installed and re-installed outlook.
I've bypassed all routers, disabled the wifi on the laptop, and connected my PC directly to the Comcast-provided cable modem.
I've run the network monitor program as well and seem to see the same https timeouts or delays mentioned in the posts referenced above. I've reviewed various setting on my home router (D-Link DIR-632) and cannot find anything pertaining to https timeouts.
I do not have any known access to configure my Comcast-provided modem.
I can access my account via OWA's web interface without issue.
I do not want replace my Comcast modem as my iPhone and wifi-only iPad use the same home network and do not have any issues accessing or syncing email, calendars, contacts, and tasks with all of my Office 365 accounts. If stopping and restarting Outlook will always send my email without fail, and other internet devices sync without issue, then Outlook should have some mechanism for doing the same equivalent without restarting.
I'm posting this hoping that there might be some other solution I haven't tried, but I'm convinced this is an issue that should be addressed in Outlook - not by a change to my home network.
Continue reading...
- After outlook has been running for a few minutes sent email sits in the outbox without being sent. F9 (send/receive) has no effect. Exiting and restarting Outlook *will* send them.
- After a few minutes of running normally, Outlook will often freeze. Status icon in the system tray will display one of the following messages:
"Outlook is trying to retrieve data from the Microsoft Exchange server outlook.office365.com"
or
"Microsoft Outlook cannot connect to the server"
or
"Microsoft Outlook is requesting data from the server"
The freeze is often triggered if I do something like view a sender's properties, free time or schedule an appointment, or access my inbox rules. When frozen it takes a number of attempts to cancel the process - either by right-clicking the outlook system tray icon and selecting "cancel server request" numerous times or control+clicking the icon, selecting "connection status" and choosing "reconnect". Once Outlook is released from being frozen it'll never send or receive until I exit and restart. In some extreme cases I've had to kill the outlook process in task manager.
***IMPORTANT***: this ONLY occurs from my home network. It has not yet happened if I'm working on site or from a variety of public wifi spots I regularly use.
Configuration:
Office 2010 ver 14.0.6129.5000. Running on two different machines: one Windows 7 Ultimate and another running Windows 8. On the Windows 8 machine my mail profile consists of a single corporate Exchange account that moved to Office 365 in October. The problem started happening shortly thereafter. On the Windows 7 machine I have 2 other outlook accounts in my mail profile: my personal address domain which uses Outlook.com and another business account that uses Office 365. Both machines experience this problem
After a bunch of research and on-line searches I'm convinced my problem is the same as a few others where problem seems to be the router or modem causing some kind of HTTPS timeout. Here are some sample links:
Messages stuck in outbox for up to 20mins - http://community.office365.com/en-us/forums/160/t/62139.aspx
Constantly Losing Connection between O365 and Outlook 2010 - http://community.office365.com/en-us/forums/158/t/18791.aspx
What I've tried:
I've moved email to a separate offline file to ensure my OST file is small.
I've ensured all windows updates are applied.
I've deleted and recreated mail profiles.
I've setup email profiles with only the corporate Office 365 account.
I've un-installed and re-installed outlook.
I've bypassed all routers, disabled the wifi on the laptop, and connected my PC directly to the Comcast-provided cable modem.
I've run the network monitor program as well and seem to see the same https timeouts or delays mentioned in the posts referenced above. I've reviewed various setting on my home router (D-Link DIR-632) and cannot find anything pertaining to https timeouts.
I do not have any known access to configure my Comcast-provided modem.
I can access my account via OWA's web interface without issue.
I do not want replace my Comcast modem as my iPhone and wifi-only iPad use the same home network and do not have any issues accessing or syncing email, calendars, contacts, and tasks with all of my Office 365 accounts. If stopping and restarting Outlook will always send my email without fail, and other internet devices sync without issue, then Outlook should have some mechanism for doing the same equivalent without restarting.
I'm posting this hoping that there might be some other solution I haven't tried, but I'm convinced this is an issue that should be addressed in Outlook - not by a change to my home network.
Continue reading...