G
getgcs
Guest
Hi all, can you please assist me with what settings I can try to fix this issue, multiple people on our domain are having this issue. Outlook 2013 and 2016 both versions. Thanks!
Testing Outlook connectivity.The Outlook connectivity test failed.
<button class="ms-Button ms-Button--icon root-253" data-is-focusable="true" style="text-outline:transparent;font-family:'Segoe UI', 'Segoe UI Web (West European)', 'Segoe UI', -apple-system, BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;-webkit-font-smoothing:antialiased;font-size:14px;border-width:initial;border-style:none;border-color:initial;cursor
ointer;padding:0px 4px;border-radius:2px;width:auto;height:auto;color:#0078d4;user-select:none;flex-shrink:1;" type="button"></button>Test Steps
The Microsoft Connectivity Analyzer is attempting to test Autodiscover for michaelg@jsicabinetry.com.Testing Autodiscover failed.
<button class="ms-Button ms-Button--icon root-253" data-is-focusable="true" style="text-outline:transparent;font-family:'Segoe UI', 'Segoe UI Web (West European)', 'Segoe UI', -apple-system, BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;-webkit-font-smoothing:antialiased;font-size:14px;border-width:initial;border-style:none;border-color:initial;cursorointer;padding:0px 4px;border-radius:2px;width:auto;height:auto;color:#0078d4;user-select:none;flex-shrink:1;" type="button"></button>Test Steps
Attempting each method of contacting the Autodiscover service.The Autodiscover service couldn't be contacted successfully by any method.
<button class="ms-Button ms-Button--icon root-253" data-is-focusable="true" style="text-outline:transparent;font-family:'Segoe UI', 'Segoe UI Web (West European)', 'Segoe UI', -apple-system, BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;-webkit-font-smoothing:antialiased;font-size:14px;border-width:initial;border-style:none;border-color:initial;cursorointer;padding:0px 4px;border-radius:2px;width:auto;height:auto;color:#0078d4;user-select:none;flex-shrink:1;" type="button"></button>Test Steps
Attempting to test potential Autodiscover URL https://jsicabinetry.com:443/Autodiscover/Autodiscover.xmlTesting of this potential Autodiscover URL failed.
<button class="ms-Button ms-Button--icon root-253" data-is-focusable="true" style="text-outline:transparent;font-family:'Segoe UI', 'Segoe UI Web (West European)', 'Segoe UI', -apple-system, BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;-webkit-font-smoothing:antialiased;font-size:14px;border-width:initial;border-style:none;border-color:initial;cursorointer;padding:0px 4px;border-radius:2px;width:auto;height:auto;color:#0078d4;user-select:none;flex-shrink:1;" type="button"></button>Test Steps
Attempting to resolve the host name jsicabinetry.com in DNS.The host name resolved successfully.
<button class="ms-Button ms-Button--icon root-253" data-is-focusable="true" style="text-outline:transparent;font-family:'Segoe UI', 'Segoe UI Web (West European)', 'Segoe UI', -apple-system, BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;-webkit-font-smoothing:antialiased;font-size:14px;border-width:initial;border-style:none;border-color:initial;cursorointer;padding:0px 4px;border-radius:2px;width:auto;height:auto;color:#0078d4;user-select:none;flex-shrink:1;" type="button"></button>Additional Details
Testing TCP port 443 on host jsicabinetry.com to ensure it's listening and open.The port was opened successfully.
Testing the SSL certificate to make sure it's valid.The certificate passed all validation requirements.
<button class="ms-Button ms-Button--icon root-253" data-is-focusable="true" style="text-outline:transparent;font-family:'Segoe UI', 'Segoe UI Web (West European)', 'Segoe UI', -apple-system, BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;-webkit-font-smoothing:antialiased;font-size:14px;border-width:initial;border-style:none;border-color:initial;cursorointer;padding:0px 4px;border-radius:2px;width:auto;height:auto;color:#0078d4;user-select:none;flex-shrink:1;" type="button"></button>Test Steps
Checking the IIS configuration for client certificate authentication.Client certificate authentication wasn't detected.
<button class="ms-Button ms-Button--icon root-253" data-is-focusable="true" style="text-outline:transparent;font-family:'Segoe UI', 'Segoe UI Web (West European)', 'Segoe UI', -apple-system, BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;-webkit-font-smoothing:antialiased;font-size:14px;border-width:initial;border-style:none;border-color:initial;cursorointer;padding:0px 4px;border-radius:2px;width:auto;height:auto;color:#0078d4;user-select:none;flex-shrink:1;" type="button"></button>Additional Details
Attempting to send an Autodiscover POST request to potential Autodiscover URLs.Autodiscover settings weren't obtained when the Autodiscover POST request was sent.
<button class="ms-Button ms-Button--icon root-253" data-is-focusable="true" style="text-outline:transparent;font-family:'Segoe UI', 'Segoe UI Web (West European)', 'Segoe UI', -apple-system, BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;-webkit-font-smoothing:antialiased;font-size:14px;border-width:initial;border-style:none;border-color:initial;cursorointer;padding:0px 4px;border-radius:2px;width:auto;height:auto;color:#0078d4;user-select:none;flex-shrink:1;" type="button"></button>Test Steps
Attempting to test potential Autodiscover URL https://autodiscover.jsicabinetry.com:443/Autodiscover/Autodiscover.xmlTesting of this potential Autodiscover URL failed.
<button class="ms-Button ms-Button--icon root-253" data-is-focusable="true" style="text-outline:transparent;font-family:'Segoe UI', 'Segoe UI Web (West European)', 'Segoe UI', -apple-system, BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;-webkit-font-smoothing:antialiased;font-size:14px;border-width:initial;border-style:none;border-color:initial;cursorointer;padding:0px 4px;border-radius:2px;width:auto;height:auto;color:#0078d4;user-select:none;flex-shrink:1;" type="button"></button>Test Steps
Attempting to resolve the host name autodiscover.jsicabinetry.com in DNS.The host name resolved successfully.
<button class="ms-Button ms-Button--icon root-253" data-is-focusable="true" style="text-outline:transparent;font-family:'Segoe UI', 'Segoe UI Web (West European)', 'Segoe UI', -apple-system, BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;-webkit-font-smoothing:antialiased;font-size:14px;border-width:initial;border-style:none;border-color:initial;cursorointer;padding:0px 4px;border-radius:2px;width:auto;height:auto;color:#0078d4;user-select:none;flex-shrink:1;" type="button"></button>Additional Details
Testing TCP port 443 on host autodiscover.jsicabinetry.com to ensure it's listening and open.The specified port is either blocked, not listening, or not producing the expected response.
Tell me more about this issue and how to resolve it
<button class="ms-Button ms-Button--icon root-253" data-is-focusable="true" style="text-outline:transparent;font-family:'Segoe UI', 'Segoe UI Web (West European)', 'Segoe UI', -apple-system, BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;-webkit-font-smoothing:antialiased;font-size:14px;border-width:initial;border-style:none;border-color:initial;cursorointer;padding:0px 4px;border-radius:2px;width:auto;height:auto;color:#0078d4;user-select:none;flex-shrink:1;" type="button"></button>Additional Details
Attempting to contact the Autodiscover service using the HTTP redirect method.The attempt to contact Autodiscover using the HTTP Redirect method failed.
<button class="ms-Button ms-Button--icon root-253" data-is-focusable="true" style="text-outline:transparent;font-family:'Segoe UI', 'Segoe UI Web (West European)', 'Segoe UI', -apple-system, BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;-webkit-font-smoothing:antialiased;font-size:14px;border-width:initial;border-style:none;border-color:initial;cursorointer;padding:0px 4px;border-radius:2px;width:auto;height:auto;color:#0078d4;user-select:none;flex-shrink:1;" type="button"></button>Test Steps
Attempting to resolve the host name autodiscover.jsicabinetry.com in DNS.The host name resolved successfully.
<button class="ms-Button ms-Button--icon root-253" data-is-focusable="true" style="text-outline:transparent;font-family:'Segoe UI', 'Segoe UI Web (West European)', 'Segoe UI', -apple-system, BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;-webkit-font-smoothing:antialiased;font-size:14px;border-width:initial;border-style:none;border-color:initial;cursorointer;padding:0px 4px;border-radius:2px;width:auto;height:auto;color:#0078d4;user-select:none;flex-shrink:1;" type="button"></button>Additional Details
Testing TCP port 80 on host autodiscover.jsicabinetry.com to ensure it's listening and open.The port was opened successfully.
The Microsoft Connectivity Analyzer is checking the host autodiscover.jsicabinetry.com for an HTTP redirect to the Autodiscover service.The redirect (HTTP 301/302) response was received successfully.
<button class="ms-Button ms-Button--icon root-253" data-is-focusable="true" style="text-outline:transparent;font-family:'Segoe UI', 'Segoe UI Web (West European)', 'Segoe UI', -apple-system, BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;-webkit-font-smoothing:antialiased;font-size:14px;border-width:initial;border-style:none;border-color:initial;cursorointer;padding:0px 4px;border-radius:2px;width:auto;height:auto;color:#0078d4;user-select:none;flex-shrink:1;" type="button"></button>Additional Details
Attempting to test potential Autodiscover URL https://autodiscover-s.outlook.com/Autodiscover/Autodiscover.xmlTesting of this potential Autodiscover URL failed.
<button class="ms-Button ms-Button--icon root-253" data-is-focusable="true" style="text-outline:transparent;font-family:'Segoe UI', 'Segoe UI Web (West European)', 'Segoe UI', -apple-system, BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;-webkit-font-smoothing:antialiased;font-size:14px;border-width:initial;border-style:none;border-color:initial;cursorointer;padding:0px 4px;border-radius:2px;width:auto;height:auto;color:#0078d4;user-select:none;flex-shrink:1;" type="button"></button>Test Steps
Attempting to contact the Autodiscover service using the DNS SRV redirect method.The Microsoft Connectivity Analyzer failed to contact the Autodiscover service using the DNS SRV redirect method.
<button class="ms-Button ms-Button--icon root-253" data-is-focusable="true" style="text-outline:transparent;font-family:'Segoe UI', 'Segoe UI Web (West European)', 'Segoe UI', -apple-system, BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;-webkit-font-smoothing:antialiased;font-size:14px;border-width:initial;border-style:none;border-color:initial;cursorointer;padding:0px 4px;border-radius:2px;width:auto;height:auto;color:#0078d4;user-select:none;flex-shrink:1;" type="button"></button>Test Steps
Attempting to locate SRV record _autodiscover._tcp.jsicabinetry.com in DNS.The Autodiscover SRV record wasn't found in DNS.
Tell me more about this issue and how to resolve it
<button class="ms-Button ms-Button--icon root-253" data-is-focusable="true" style="text-outline:transparent;font-family:'Segoe UI', 'Segoe UI Web (West European)', 'Segoe UI', -apple-system, BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;-webkit-font-smoothing:antialiased;font-size:14px;border-width:initial;border-style:none;border-color:initial;cursorointer;padding:0px 4px;border-radius:2px;width:auto;height:auto;color:#0078d4;user-select:none;flex-shrink:1;" type="button"></button>Additional Details
No DNS SRV records were found for _autodiscover._tcp.jsicabinetry.com.
Continue reading...
Testing Outlook connectivity.The Outlook connectivity test failed.
<button class="ms-Button ms-Button--icon root-253" data-is-focusable="true" style="text-outline:transparent;font-family:'Segoe UI', 'Segoe UI Web (West European)', 'Segoe UI', -apple-system, BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;-webkit-font-smoothing:antialiased;font-size:14px;border-width:initial;border-style:none;border-color:initial;cursor
ointer;padding:0px 4px;border-radius:2px;width:auto;height:auto;color:#0078d4;user-select:none;flex-shrink:1;" type="button"></button>Test Steps
The Microsoft Connectivity Analyzer is attempting to test Autodiscover for michaelg@jsicabinetry.com.Testing Autodiscover failed.
<button class="ms-Button ms-Button--icon root-253" data-is-focusable="true" style="text-outline:transparent;font-family:'Segoe UI', 'Segoe UI Web (West European)', 'Segoe UI', -apple-system, BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;-webkit-font-smoothing:antialiased;font-size:14px;border-width:initial;border-style:none;border-color:initial;cursor
ointer;padding:0px 4px;border-radius:2px;width:auto;height:auto;color:#0078d4;user-select:none;flex-shrink:1;" type="button"></button>Test Steps
Attempting each method of contacting the Autodiscover service.The Autodiscover service couldn't be contacted successfully by any method.
<button class="ms-Button ms-Button--icon root-253" data-is-focusable="true" style="text-outline:transparent;font-family:'Segoe UI', 'Segoe UI Web (West European)', 'Segoe UI', -apple-system, BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;-webkit-font-smoothing:antialiased;font-size:14px;border-width:initial;border-style:none;border-color:initial;cursor
ointer;padding:0px 4px;border-radius:2px;width:auto;height:auto;color:#0078d4;user-select:none;flex-shrink:1;" type="button"></button>Test Steps
Attempting to test potential Autodiscover URL https://jsicabinetry.com:443/Autodiscover/Autodiscover.xmlTesting of this potential Autodiscover URL failed.
<button class="ms-Button ms-Button--icon root-253" data-is-focusable="true" style="text-outline:transparent;font-family:'Segoe UI', 'Segoe UI Web (West European)', 'Segoe UI', -apple-system, BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;-webkit-font-smoothing:antialiased;font-size:14px;border-width:initial;border-style:none;border-color:initial;cursor
ointer;padding:0px 4px;border-radius:2px;width:auto;height:auto;color:#0078d4;user-select:none;flex-shrink:1;" type="button"></button>Test Steps
Attempting to resolve the host name jsicabinetry.com in DNS.The host name resolved successfully.
<button class="ms-Button ms-Button--icon root-253" data-is-focusable="true" style="text-outline:transparent;font-family:'Segoe UI', 'Segoe UI Web (West European)', 'Segoe UI', -apple-system, BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;-webkit-font-smoothing:antialiased;font-size:14px;border-width:initial;border-style:none;border-color:initial;cursor
ointer;padding:0px 4px;border-radius:2px;width:auto;height:auto;color:#0078d4;user-select:none;flex-shrink:1;" type="button"></button>Additional Details
Testing TCP port 443 on host jsicabinetry.com to ensure it's listening and open.The port was opened successfully.
Testing the SSL certificate to make sure it's valid.The certificate passed all validation requirements.
<button class="ms-Button ms-Button--icon root-253" data-is-focusable="true" style="text-outline:transparent;font-family:'Segoe UI', 'Segoe UI Web (West European)', 'Segoe UI', -apple-system, BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;-webkit-font-smoothing:antialiased;font-size:14px;border-width:initial;border-style:none;border-color:initial;cursor
ointer;padding:0px 4px;border-radius:2px;width:auto;height:auto;color:#0078d4;user-select:none;flex-shrink:1;" type="button"></button>Test Steps
Checking the IIS configuration for client certificate authentication.Client certificate authentication wasn't detected.
<button class="ms-Button ms-Button--icon root-253" data-is-focusable="true" style="text-outline:transparent;font-family:'Segoe UI', 'Segoe UI Web (West European)', 'Segoe UI', -apple-system, BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;-webkit-font-smoothing:antialiased;font-size:14px;border-width:initial;border-style:none;border-color:initial;cursor
ointer;padding:0px 4px;border-radius:2px;width:auto;height:auto;color:#0078d4;user-select:none;flex-shrink:1;" type="button"></button>Additional Details
Attempting to send an Autodiscover POST request to potential Autodiscover URLs.Autodiscover settings weren't obtained when the Autodiscover POST request was sent.
<button class="ms-Button ms-Button--icon root-253" data-is-focusable="true" style="text-outline:transparent;font-family:'Segoe UI', 'Segoe UI Web (West European)', 'Segoe UI', -apple-system, BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;-webkit-font-smoothing:antialiased;font-size:14px;border-width:initial;border-style:none;border-color:initial;cursor
ointer;padding:0px 4px;border-radius:2px;width:auto;height:auto;color:#0078d4;user-select:none;flex-shrink:1;" type="button"></button>Test Steps
Attempting to test potential Autodiscover URL https://autodiscover.jsicabinetry.com:443/Autodiscover/Autodiscover.xmlTesting of this potential Autodiscover URL failed.
<button class="ms-Button ms-Button--icon root-253" data-is-focusable="true" style="text-outline:transparent;font-family:'Segoe UI', 'Segoe UI Web (West European)', 'Segoe UI', -apple-system, BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;-webkit-font-smoothing:antialiased;font-size:14px;border-width:initial;border-style:none;border-color:initial;cursor
ointer;padding:0px 4px;border-radius:2px;width:auto;height:auto;color:#0078d4;user-select:none;flex-shrink:1;" type="button"></button>Test Steps
Attempting to resolve the host name autodiscover.jsicabinetry.com in DNS.The host name resolved successfully.
<button class="ms-Button ms-Button--icon root-253" data-is-focusable="true" style="text-outline:transparent;font-family:'Segoe UI', 'Segoe UI Web (West European)', 'Segoe UI', -apple-system, BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;-webkit-font-smoothing:antialiased;font-size:14px;border-width:initial;border-style:none;border-color:initial;cursor
ointer;padding:0px 4px;border-radius:2px;width:auto;height:auto;color:#0078d4;user-select:none;flex-shrink:1;" type="button"></button>Additional Details
Testing TCP port 443 on host autodiscover.jsicabinetry.com to ensure it's listening and open.The specified port is either blocked, not listening, or not producing the expected response.
Tell me more about this issue and how to resolve it
<button class="ms-Button ms-Button--icon root-253" data-is-focusable="true" style="text-outline:transparent;font-family:'Segoe UI', 'Segoe UI Web (West European)', 'Segoe UI', -apple-system, BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;-webkit-font-smoothing:antialiased;font-size:14px;border-width:initial;border-style:none;border-color:initial;cursor
ointer;padding:0px 4px;border-radius:2px;width:auto;height:auto;color:#0078d4;user-select:none;flex-shrink:1;" type="button"></button>Additional Details
Attempting to contact the Autodiscover service using the HTTP redirect method.The attempt to contact Autodiscover using the HTTP Redirect method failed.
<button class="ms-Button ms-Button--icon root-253" data-is-focusable="true" style="text-outline:transparent;font-family:'Segoe UI', 'Segoe UI Web (West European)', 'Segoe UI', -apple-system, BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;-webkit-font-smoothing:antialiased;font-size:14px;border-width:initial;border-style:none;border-color:initial;cursor
ointer;padding:0px 4px;border-radius:2px;width:auto;height:auto;color:#0078d4;user-select:none;flex-shrink:1;" type="button"></button>Test Steps
Attempting to resolve the host name autodiscover.jsicabinetry.com in DNS.The host name resolved successfully.
<button class="ms-Button ms-Button--icon root-253" data-is-focusable="true" style="text-outline:transparent;font-family:'Segoe UI', 'Segoe UI Web (West European)', 'Segoe UI', -apple-system, BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;-webkit-font-smoothing:antialiased;font-size:14px;border-width:initial;border-style:none;border-color:initial;cursor
ointer;padding:0px 4px;border-radius:2px;width:auto;height:auto;color:#0078d4;user-select:none;flex-shrink:1;" type="button"></button>Additional Details
Testing TCP port 80 on host autodiscover.jsicabinetry.com to ensure it's listening and open.The port was opened successfully.
The Microsoft Connectivity Analyzer is checking the host autodiscover.jsicabinetry.com for an HTTP redirect to the Autodiscover service.The redirect (HTTP 301/302) response was received successfully.
<button class="ms-Button ms-Button--icon root-253" data-is-focusable="true" style="text-outline:transparent;font-family:'Segoe UI', 'Segoe UI Web (West European)', 'Segoe UI', -apple-system, BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;-webkit-font-smoothing:antialiased;font-size:14px;border-width:initial;border-style:none;border-color:initial;cursor
ointer;padding:0px 4px;border-radius:2px;width:auto;height:auto;color:#0078d4;user-select:none;flex-shrink:1;" type="button"></button>Additional Details
Attempting to test potential Autodiscover URL https://autodiscover-s.outlook.com/Autodiscover/Autodiscover.xmlTesting of this potential Autodiscover URL failed.
<button class="ms-Button ms-Button--icon root-253" data-is-focusable="true" style="text-outline:transparent;font-family:'Segoe UI', 'Segoe UI Web (West European)', 'Segoe UI', -apple-system, BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;-webkit-font-smoothing:antialiased;font-size:14px;border-width:initial;border-style:none;border-color:initial;cursor
ointer;padding:0px 4px;border-radius:2px;width:auto;height:auto;color:#0078d4;user-select:none;flex-shrink:1;" type="button"></button>Test Steps
Attempting to contact the Autodiscover service using the DNS SRV redirect method.The Microsoft Connectivity Analyzer failed to contact the Autodiscover service using the DNS SRV redirect method.
<button class="ms-Button ms-Button--icon root-253" data-is-focusable="true" style="text-outline:transparent;font-family:'Segoe UI', 'Segoe UI Web (West European)', 'Segoe UI', -apple-system, BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;-webkit-font-smoothing:antialiased;font-size:14px;border-width:initial;border-style:none;border-color:initial;cursor
ointer;padding:0px 4px;border-radius:2px;width:auto;height:auto;color:#0078d4;user-select:none;flex-shrink:1;" type="button"></button>Test Steps
Attempting to locate SRV record _autodiscover._tcp.jsicabinetry.com in DNS.The Autodiscover SRV record wasn't found in DNS.
Tell me more about this issue and how to resolve it
<button class="ms-Button ms-Button--icon root-253" data-is-focusable="true" style="text-outline:transparent;font-family:'Segoe UI', 'Segoe UI Web (West European)', 'Segoe UI', -apple-system, BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;-webkit-font-smoothing:antialiased;font-size:14px;border-width:initial;border-style:none;border-color:initial;cursor
ointer;padding:0px 4px;border-radius:2px;width:auto;height:auto;color:#0078d4;user-select:none;flex-shrink:1;" type="button"></button>Additional DetailsNo DNS SRV records were found for _autodiscover._tcp.jsicabinetry.com.
Continue reading...