D
Dethompson71
Guest
Outlook will start a disconnect/trying to connect loop. Hovering over "Disconnected" in the lower right status area, a help popup will display "Click to enter password for this account". if you click it, nothing happens. No password dialog box is displayed. Going to the 'Send/Receive" tab you will see a button there: "Type Exchange Password & Connect" -- clicking this button makes it go away, and Outlook status area will show connected. New Messages waiting to be downloaded will come in. Wait a few mins, send the user an email, and outlook will then go into "Trying to connect/Disconnected" and the loop starts over.
Restarting Outlook will not fix this. Rebooting the PC will allow Outlook to work for a while, but typically within 10 to 20 mins it will fail again. Rarely it will work for a few hours.
Currently new profile is our fix. But recently some already fixed users are having the issue again after 4 days of working fine.
Our current change is to remove KB4464502. But its to early to know the results of that yet.
Outlook 2016 16.0.4834.1000 (update: KB4464502 which corrects a password issue?)
Mailbox is on Office 365 with ADFS single sign on and AD Connect
Hybrid Environment with 2010 SP3 RU20 -- all users are migrated
Windows 10 v1604 & v1709
Users: about 200 (so far) out of 9000 Outlook users -- all have same version
Autodiscover works just fine on these user's PC -- while setting up a new profile it works flawlessly.
Any ideas? Anyone see this and fix it?
Continue reading...
Restarting Outlook will not fix this. Rebooting the PC will allow Outlook to work for a while, but typically within 10 to 20 mins it will fail again. Rarely it will work for a few hours.
Currently new profile is our fix. But recently some already fixed users are having the issue again after 4 days of working fine.
Our current change is to remove KB4464502. But its to early to know the results of that yet.
Outlook 2016 16.0.4834.1000 (update: KB4464502 which corrects a password issue?)
Mailbox is on Office 365 with ADFS single sign on and AD Connect
Hybrid Environment with 2010 SP3 RU20 -- all users are migrated
Windows 10 v1604 & v1709
Users: about 200 (so far) out of 9000 Outlook users -- all have same version
Autodiscover works just fine on these user's PC -- while setting up a new profile it works flawlessly.
Any ideas? Anyone see this and fix it?
Continue reading...