[OUTLOOK] SMB, Generic Mailbox, mail redirect and rules

[Chloroplaste]

Hello all,

I facing a technical issue and i need your help to feed me with some ideas

What I want to do

- Set up 2 rules :

• A first one when an email is directly adressed to "generic_mailbox@mycompany.com" (field To)
• A second one when an email is adressed in CC to "generic_mailbox@mycompany.com" and then sort this email is a specific folder

=> So far it is quite easy

My technical frame

• "generic_mailbox@mycompany.com" is a generic account that need to remain so as we are using its skype account and to connect to O365 admin interface
• Every email sent to "generic_mailbox@mycompany.com" is automatically redirect to "shared_mailbox@mycompany.com" on server side
• "shared_mailbox@mycompany.com" is a shared mailbox that is used by an IT support team to deal with end user emails

What such a mess ?

Historically, the team was working directly "generic_mailbox@mycompany.com". But with more than 20 people accessing it and moving email from folders to folders we were facing slowness and sync issues. Therefore Microsoft advise us to create a shared mailbox to work directly on.

My issues

• Setting up rules directly on the shared mailbox won't work as email arriving into this one are addressed to "generic_mailbox@mycompany.com"
• Setting up rules directly on "generic_mailbox@mycompany.com" won't work either as the redirection is set up directly on the tenant.

I hope this is clear enough for you with my approximative english.

Thanks in advance for your help on this matter.

Regards,

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