Outlook searches not working, and Outlook not being Indexed

  • Thread starter Thread starter Drew.Prince
  • Start date Start date
D

Drew.Prince

Guest
Hello,

I have a small remote desktop farm of server 2012 r2 all with the same issue:

  • User opens outlook (Office 365 1908 build 11929.20396)
  • in search box they type a word that is known to be in an email
  • outlook returns no results, no errors

What I've done so far:

  • Reproduced above issue with other user accounts on all of the RD servers
  • When I go to the "indexing options" window...
    Outlook is not listed in the locations to be indexed.
    Cannot find a way to add it.
  • Found the Windows Search service feature was never installed on any of the RD servers
  • Installed the Windows Search feature, rebooted, no change
  • A full repair of office and reboot, no change
  • Windows updates completed today (cumulative updates done up to oct 2019)
  • SFC /scannow, reopen outlook. did not fix the issue
  • The indexing service is working, it is indexing folders, I just cant see how to get Outlook to be indexed

I'm running out of ideas. Any tips?

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