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C.Here
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Recently our search function stopped working. This has affected all of our Outlook clients. We have one on premise Exchange server 2016 on Windows 2016. We have a mixture of Outlook 2013 to 2019.
While in cached mode, we do a search and we get the error Yellow triangle and "Something went wrong and your search couldn't be completed." Then below that it says, "It looks like there's a problem with your network connection."
If I change it to search ALL outlook items it works even though it still says Yellow triangle and "Something went wrong and your search couldn't be completed."
If I remove Exchange cached mode it also works fine.
If I try it in OWA it also works fine.
I believe this is something to do with the on-premise exchange server since it is affecting all of our outlook clients.
I have tried setting to Download email for the past: to ALL.
I have tried un-checking the download shared folders in the Advanced tab of account settings.
I don't want to have to disable cached mode. I want it to search local then prompt to search Exchange server as it was designed to do. Any suggestions are appreciated.
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While in cached mode, we do a search and we get the error Yellow triangle and "Something went wrong and your search couldn't be completed." Then below that it says, "It looks like there's a problem with your network connection."
If I change it to search ALL outlook items it works even though it still says Yellow triangle and "Something went wrong and your search couldn't be completed."
If I remove Exchange cached mode it also works fine.
If I try it in OWA it also works fine.
I believe this is something to do with the on-premise exchange server since it is affecting all of our outlook clients.
I have tried setting to Download email for the past: to ALL.
I have tried un-checking the download shared folders in the Advanced tab of account settings.
I don't want to have to disable cached mode. I want it to search local then prompt to search Exchange server as it was designed to do. Any suggestions are appreciated.
Continue reading...