Outlook Profile crash in RDS

[pdunnigan001]

I have a RDS Windows 2012 R2 server with all roles, o365 Outlook and publishing Office 2013. I have one user trying to open their Outlook on RDS, it tries to load the profile but then gives the error below. This user has no issue with Outlook locally. What could I look at in RDS to resolve this issue?


"Outlook cannot log on, Verify you are connected to the network and are using the proper server and mailbox name. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action"


thanks

Pat

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