Outlook (Office 365) keeps crashing while resuming from sleep mode

  • Thread starter Thread starter cuocuo
  • Start date Start date
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cuocuo

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My Outlook keeps crashing when the laptop wakes up from sleep mode. Before it crashes, the CPU usage of outlook shoots up very high, outlook is not responding, and then crashes.

I tried repairing Office and "sfc -scannow", but it didn't work at all.

These are some event logs from recent crashes:

Faulting application name: OUTLOOK.EXE, version: 16.0.11328.20438, time stamp: 0x5d8d30f8
Faulting module name: ucrtbase.dll, version: 10.0.17763.719, time stamp: 0xa18cd287
Exception code: 0xc0000409
Fault offset: 0x000a522b
Faulting process id: 0x3010
Faulting application start time: 0x01d58123c8f9c58d
Faulting application path: C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXE
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: a0638870-f932-4fd9-b74a-3de42f8e4832
Faulting package full name:
Faulting package-relative application ID:

Faulting application name: OUTLOOK.EXE, version: 16.0.11328.20438, time stamp: 0x5d8d30f8
Faulting module name: OUTLOOK.EXE, version: 16.0.11328.20438, time stamp: 0x5d8d30f8
Exception code: 0xc0000005
Fault offset: 0x00a36f74
Faulting process id: 0x7a60
Faulting application start time: 0x01d589efcf8bf598
Faulting application path: C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXE
Faulting module path: C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXE
Report Id: e387d760-973b-4252-bd4f-49e9c2d85968
Faulting package full name:
Faulting package-relative application ID:

Faulting application name: OUTLOOK.EXE, version: 16.0.11328.20438, time stamp: 0x5d8d30f8
Faulting module name: OLMAPI32.DLL, version: 16.0.11328.20438, time stamp: 0x5d8d2c95
Exception code: 0xc0000005
Fault offset: 0x00473278
Faulting process id: 0x6f4
Faulting application start time: 0x01d58ddd84705ada
Faulting application path: C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXE
Faulting module path: C:\Program Files (x86)\Microsoft Office\Root\Office16\OLMAPI32.DLL
Report Id: b35d077f-4e71-4064-a06e-2ac5da72f004
Faulting package full name:
Faulting package-relative application ID:

Faulting application name: OUTLOOK.EXE, version: 16.0.11328.20438, time stamp: 0x5d8d30f8
Faulting module name: ucrtbase.dll, version: 10.0.17763.719, time stamp: 0xa18cd287
Exception code: 0xc0000409
Fault offset: 0x000a522b
Faulting process id: 0x7d38
Faulting application start time: 0x01d590df4564b146
Faulting application path: C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXE
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: ec69007b-4fce-4405-92e0-0cbfc93bbfd3
Faulting package full name:
Faulting package-relative application ID:

Faulting application name: OUTLOOK.EXE, version: 16.0.11328.20438, time stamp: 0x5d8d30f8
Faulting module name: ucrtbase.dll, version: 10.0.17763.719, time stamp: 0xa18cd287
Exception code: 0xc0000409
Fault offset: 0x000a522b
Faulting process id: 0x7078
Faulting application start time: 0x01d594d38d06060c
Faulting application path: C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXE
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: ffd64ac4-9b81-4205-9d85-269d5404422e
Faulting package full name:
Faulting package-relative application ID:

These are the add-ins with my Outlook, although I am not sure the issue is due to add-ins:

Microsoft Azure Information Protection
Microsoft Office Communicator 2007 Add-in
Microsoft SharePoint Server Colleague Import Add-in
OneNote Note about Outlook Items
Outlook Social Connector 2016
Skype Meeting Add-in for Microsoft Office

Is there any fix for this issue?

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