Outlook needs password but dialog box disappears

[rd93]

Hello,

I am currently troubleshooting an ongoing issue where Outlook stops working and a prompt reads "Need Password" at the bottom of the Outlook window. Typically, clicking this text would give you a prompt to login to your Office 365 account. However, when clicking the text, the window opens and then closes itself within half a second. I expect the "Need Password" prompt would only appear if there was a password change to the linked account but that is not the case.


I've tried quite a few fixes online and none of them seem to work.

• Disconnect the associated account in Windows and restart the machine.
  - After doing this and trying to open Outlook, the password dialog box opens prompting you to enter your credentials. Once entered, Outlook connectivity resumes.
• Running Outlook in safe mode
  - This does not help the problem as it is also visible while in safe mode.
• Editing the registry and adding (EnableADAL & DisableADALaptopWAMOverride) entries.
  - This fix requires you to modfiy the following path: HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity with the two entries mentioend above. EnableADAL should be set to 0 and DisableADALaptopWAMOverride to 1. Both of these entries do not solve the issue.
• Uninstalling & Reinstalling
  - After I uninstalled / reinstalled Office 365, the issue appears to be okay at first. A few days go by and the issue returns.
• Restarting
  - Restarting the machine seems to fix the problem temporarily. However, I've had a few instances where continuous restarts would not fix the problem.

Any help would be appreciated as I have contacted Office 365 support and this leads to absolutely no where.
Thank you.

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