J
jgreenwbm
Guest
We are having an issue with a few users and their default paper size in Outlook
History:
We use a print server to push out printers via GPO and for use through RDS environment
We found that one set of the printers had given users the default paper size of A4 instead of Letter
We corrected that issue with an updated driver, and now when users print from Word, Excel, Internet, etc they are getting the correct default paper size of Letter.
However, their outlook profiles are still retaining the A4 default paper size
*NOTE: users are running windows 7, and Outlook 2010 SP2
Troubleshooting:
We have tried many things to resolve
1. Connecting to the printer properties and ensuring paper size was correct
2. Changing the paper size when printing an email or attachment, however the setting is not retained
3. Removing the printers, logging off and on and having them re-push down
4. Deleting the Outlook profile and recreating
5. Changing the Region location settings to United States
6. Rebuilding the User profile (This worked).
While the rebuilding of the User profile worked, I would rather find a solution that does not require the interruption of users work by having to rebuild a hole bunch of user profiles and copying over favorites, documents, nk2 files, etc.
Please let me know.
Continue reading...
History:
We use a print server to push out printers via GPO and for use through RDS environment
We found that one set of the printers had given users the default paper size of A4 instead of Letter
We corrected that issue with an updated driver, and now when users print from Word, Excel, Internet, etc they are getting the correct default paper size of Letter.
However, their outlook profiles are still retaining the A4 default paper size
*NOTE: users are running windows 7, and Outlook 2010 SP2
Troubleshooting:
We have tried many things to resolve
1. Connecting to the printer properties and ensuring paper size was correct
2. Changing the paper size when printing an email or attachment, however the setting is not retained
3. Removing the printers, logging off and on and having them re-push down
4. Deleting the Outlook profile and recreating
5. Changing the Region location settings to United States
6. Rebuilding the User profile (This worked).
While the rebuilding of the User profile worked, I would rather find a solution that does not require the interruption of users work by having to rebuild a hole bunch of user profiles and copying over favorites, documents, nk2 files, etc.
Please let me know.
Continue reading...