Outlook going white, hanging

  • Thread starter Thread starter maitakeboy
  • Start date Start date
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maitakeboy

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I have had several users recently complain that Outlook 2016 will randomly hang, with one of the unusual symptoms that they all report is that the window they are working in will suddenly fade or go white, they can't click in it or type, there is no error message, and the only way out is to close the program and reopen it.

This is happening up to 6 - 8 times a day for some people. We have an on-premise Exchange 2010 ( fully patched). Outlook is fully patched and this does not happen in any other program. It appears to be random within Outlook.

Any help would be greatly appreciated.

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