Outlook for Mac repeated authentication requests

  • Thread starter Thread starter Chronready
  • Start date Start date
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Chronready

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The recent software update (16.24) to the Outlook clients on Macs appears to be causing excessive login prompts for our users, especially triggered when switching from hard-wired to Wi-Fi or after the computer awakes from ‘sleep’ mode. These login pop-ups can be simple closed and Outlook remains connected.

Anybody else seeing this behavior?

Deleting keychain items related to Office for Mac does not fix.

Our setup:

Exchange Online Plan 1

MFA 2 factor authentication is on for all users

Office 365 for Business Plan 1

MS Advanced Threat Protection (ATP)

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