S
Sean Barber
Guest
Attn: Diane Poremsky, Karl Timmermans, Roady Outlook MVP's needed
This issue has persisted for a long time and I have greatly narrowed down what is happening. I first approached the subject with Diane on the Slipstick forums in January 2013. Here is a link to the original issue:
Question regarding contact links
Basically, all this time later, this is still happening regularly to my contacts. The above link is for reference, but I think I have narrowed down the causes for reproduction purposes.
The issue above was occurring when I had previously been using multiple Outlook clients. I had never attributed it to the multiple clients before. I had not done this in quite some time until the last year, when the issue began "resurfacing" (pun intended as the other client I am using is on my i7 Surface Pro 4). Thank goodness I only have 2. If this was happening on any additional clients I may have ended it all by now... or more realistically destroyed an expensive device!
When a new contact is created with both the Full Name and Company fields populated, the OTHER client(s) merges them into the Subject field. This results in the contact appearing perfectly normal on the device where it was created, but display the issue on the other device. In my case, a contact created on the PC will demonstrate the issue on the Surface Pro and vice versa.
So if the contact Full Name as input as John Doe and Company field is John Doe LLC on the PC, on the Surface Pro the contact record autosaves the new contact as John Doe - John Doe LLC in the Subject field. This results in the contact displaying John Doe - John Doe LLC in the title bar and in the address book. If John Doe also had a birthday or anniversary, the recurring calendar item would read John Doe - John Doe LLC's Birthday or John Doe - John Doe LLC's Anniversary respectively (only on the OTHER client).
This can be corrected by going tot he contact on the opposite device, placing a space in the contact's name or company, backspacing so there are actually no changes and saving the record. Fixed. I had to go through multiple contact folders and do this with the address book as a guide (yet again - and has to be done on both clients since contacts had been created on both). Not fun with over 2,500 contacts spread over 30ish contact folders). At this point my contact database is largely equivalent across both clients. The one thing that makes zero sense to me is that the clients are able to maintain slightly modified versions of the contact record and it is not simply in sync with what appears in OWA directly from the server (I cannot see this issue in OWA ever to my knowledge).
Now that my contacts are corrected for the most part, the issue is reproduced on new contacts or on any existing contact where the Full Name or Company is modified. So if somebody changes companies and I modify their contact, I have to go to the other client after it updates, put a space/backspace on Full Name and Save/Close. Any new contacts or contacts I change Full Name or Company need to remain in or be moved to the main Contacts folder until I find time to go to the other client and update accordingly so they appear correctly.
I suppose I could just live with it or it could be called my own OCD issue, but it is definitely a long standing bug. For my usage, it has made even picking up my $2,000+ Surface Pro 4 a chore and now it collects dust. My contacts are never properly sorted because I just have to leave new and Full Name/Company modified contacts in the Contacts folder instead of the respective subfolder. This issue grows very tiring for me. I have been dreading even trying to put this again into words and have been painfully living with this routine for months. At this point I am so over it, I had to post. It is the way it appears in my address book, calendar, and Reminders window that bothers me the most about it.
I am using the latest updates of Outlook 2016 through Office 365 subscription with a GoDaddy hosted Exchange plan. My PC is an i7 with 32GB RAM. My Surface Pro 4 is the i7 model with 512GB SSD. I spend a lot of money to try and avoid frustrations in my business activities. My contacts are where I make my money. This is very important to me.
I have pretty much done everything IO can think of at this point. Blow out profiles, recreate my ost file, export one clients mailbox to .pst and import into the other. I am open to all suggestions and troubleshooting on my end. Calling all MVP's, please help!
Continue reading...
This issue has persisted for a long time and I have greatly narrowed down what is happening. I first approached the subject with Diane on the Slipstick forums in January 2013. Here is a link to the original issue:
Question regarding contact links
Basically, all this time later, this is still happening regularly to my contacts. The above link is for reference, but I think I have narrowed down the causes for reproduction purposes.
The issue above was occurring when I had previously been using multiple Outlook clients. I had never attributed it to the multiple clients before. I had not done this in quite some time until the last year, when the issue began "resurfacing" (pun intended as the other client I am using is on my i7 Surface Pro 4). Thank goodness I only have 2. If this was happening on any additional clients I may have ended it all by now... or more realistically destroyed an expensive device!
When a new contact is created with both the Full Name and Company fields populated, the OTHER client(s) merges them into the Subject field. This results in the contact appearing perfectly normal on the device where it was created, but display the issue on the other device. In my case, a contact created on the PC will demonstrate the issue on the Surface Pro and vice versa.
So if the contact Full Name as input as John Doe and Company field is John Doe LLC on the PC, on the Surface Pro the contact record autosaves the new contact as John Doe - John Doe LLC in the Subject field. This results in the contact displaying John Doe - John Doe LLC in the title bar and in the address book. If John Doe also had a birthday or anniversary, the recurring calendar item would read John Doe - John Doe LLC's Birthday or John Doe - John Doe LLC's Anniversary respectively (only on the OTHER client).
This can be corrected by going tot he contact on the opposite device, placing a space in the contact's name or company, backspacing so there are actually no changes and saving the record. Fixed. I had to go through multiple contact folders and do this with the address book as a guide (yet again - and has to be done on both clients since contacts had been created on both). Not fun with over 2,500 contacts spread over 30ish contact folders). At this point my contact database is largely equivalent across both clients. The one thing that makes zero sense to me is that the clients are able to maintain slightly modified versions of the contact record and it is not simply in sync with what appears in OWA directly from the server (I cannot see this issue in OWA ever to my knowledge).
Now that my contacts are corrected for the most part, the issue is reproduced on new contacts or on any existing contact where the Full Name or Company is modified. So if somebody changes companies and I modify their contact, I have to go to the other client after it updates, put a space/backspace on Full Name and Save/Close. Any new contacts or contacts I change Full Name or Company need to remain in or be moved to the main Contacts folder until I find time to go to the other client and update accordingly so they appear correctly.
I suppose I could just live with it or it could be called my own OCD issue, but it is definitely a long standing bug. For my usage, it has made even picking up my $2,000+ Surface Pro 4 a chore and now it collects dust. My contacts are never properly sorted because I just have to leave new and Full Name/Company modified contacts in the Contacts folder instead of the respective subfolder. This issue grows very tiring for me. I have been dreading even trying to put this again into words and have been painfully living with this routine for months. At this point I am so over it, I had to post. It is the way it appears in my address book, calendar, and Reminders window that bothers me the most about it.
I am using the latest updates of Outlook 2016 through Office 365 subscription with a GoDaddy hosted Exchange plan. My PC is an i7 with 32GB RAM. My Surface Pro 4 is the i7 model with 512GB SSD. I spend a lot of money to try and avoid frustrations in my business activities. My contacts are where I make my money. This is very important to me.
I have pretty much done everything IO can think of at this point. Blow out profiles, recreate my ost file, export one clients mailbox to .pst and import into the other. I am open to all suggestions and troubleshooting on my end. Calling all MVP's, please help!
Continue reading...