Outlook Exchange 2019 server: automatic tracking for email messages not working

  • Thread starter Thread starter nbatz
  • Start date Start date
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nbatz

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A user has settings for tracking Mail: For all messages sent, request"Delivery receipt confirming the message was delivered to the recipient's email server" checked. The user reported that the recipient was not asked to send the receipt back. The recipient was on the same Outlook server.

The user then reported that when sending an email, by selecting "Request a Delivery Receipt" under Options, the receipt does work as expected.

Our issue is that setting the option to always get a delivery receipt does not work.

Any advice is appreciated.

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