C
Cody Earp
Guest
I have a user that when they access 365 add-ins in Outlook 365, Outlook crashes. It appears to be when the add-in accesses a web page. In the event log we are getting the olloing application crash errors.
Faulting application name: wwahost.exe, version: 10.0.18362.1, time stamp: 0xd44a1ada
Faulting module name: EdgeManager.dll, version: 11.0.18362.356, time stamp: 0xaa2c15e9
Exception code: 0xc0000409
Fault offset: 0x0000000000047e98
Faulting process id: 0xc260
Faulting application start time: 0x01d5941651001275
Faulting application path: C:\Windows\System32\wwahost.exe
Faulting module path: C:\Windows\System32\EdgeManager.dll
Report Id: 4bfb0946-3a9c-423e-a2e1-0edfc705b2cc
Faulting package full name: Microsoft.Win32WebViewHost_10.0.18362.329_neutral_neutral_cw5n1h2txyewy
Faulting package-relative application ID: DPI.PerMonitorAware
Faulting application name: OUTLOOK.EXE, version: 16.0.12026.20264, time stamp: 0x5d8be4f1
Faulting module name: EdgeManager.dll, version: 11.0.18362.356, time stamp: 0xaa2c15e9
Exception code: 0xc0000409
Fault offset: 0x0000000000058b41
Faulting process id: 0x9bc0
Faulting application start time: 0x01d5941642de9eae
Faulting application path: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE
Faulting module path: C:\Windows\System32\EdgeManager.dll
Report Id: 8bf25272-bd60-42d1-8cb9-65b15573640e
Faulting package full name:
Faulting package-relative application ID:
I have tried to repair and completely re-install Office 365. I have tried to repair and reset Microsoft Edge. I have tried to re-install the add-ins. Nothing has worked. I can not find anything on EdgeManager.dll or this type of crash. Does anyone have any ideas on this?
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Faulting application name: wwahost.exe, version: 10.0.18362.1, time stamp: 0xd44a1ada
Faulting module name: EdgeManager.dll, version: 11.0.18362.356, time stamp: 0xaa2c15e9
Exception code: 0xc0000409
Fault offset: 0x0000000000047e98
Faulting process id: 0xc260
Faulting application start time: 0x01d5941651001275
Faulting application path: C:\Windows\System32\wwahost.exe
Faulting module path: C:\Windows\System32\EdgeManager.dll
Report Id: 4bfb0946-3a9c-423e-a2e1-0edfc705b2cc
Faulting package full name: Microsoft.Win32WebViewHost_10.0.18362.329_neutral_neutral_cw5n1h2txyewy
Faulting package-relative application ID: DPI.PerMonitorAware
Faulting application name: OUTLOOK.EXE, version: 16.0.12026.20264, time stamp: 0x5d8be4f1
Faulting module name: EdgeManager.dll, version: 11.0.18362.356, time stamp: 0xaa2c15e9
Exception code: 0xc0000409
Fault offset: 0x0000000000058b41
Faulting process id: 0x9bc0
Faulting application start time: 0x01d5941642de9eae
Faulting application path: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE
Faulting module path: C:\Windows\System32\EdgeManager.dll
Report Id: 8bf25272-bd60-42d1-8cb9-65b15573640e
Faulting package full name:
Faulting package-relative application ID:
I have tried to repair and completely re-install Office 365. I have tried to repair and reset Microsoft Edge. I have tried to re-install the add-ins. Nothing has worked. I can not find anything on EdgeManager.dll or this type of crash. Does anyone have any ideas on this?
Continue reading...