M
Megan2682
Guest
Hi there
About 6 months ago, my outlook connector stopped working. If someone can please help me, i'll be forever grateful!!!
I get 2 message in my "sync issues" folder (see below)
I have tried the following:
* Reinstalling Outlook 2007
* Tried Outook 2010 (but still didn't work)
* Reinstalling Hotmail Connector
* Reinstalling THE ENTIRE SYSTEM!!!
I do not want to use IMAP as I have extensive contact lists that includes lot of details that I regularly add/make changes to, that I need to link with my hotmail account (which in turn updates my mobile phone)
Thanks for your help
MESSAGE 1:
18:45:52 Synchronizer Version 14.0.6123
18:45:52 Synchronizing Mailbox 'm.....t@hotmail.com'
18:45:52 Synchronizing Hierarchy
18:45:52 7 folder(s) updated in online store
18:45:52 Error with Send/Receive.
18:45:52 There was an error synchronizing your folder hierarchy. Error : 80041004.
18:45:52 Synchronizing server changes in folder 'Calendar'
18:45:52 Synchronizing server changes in folder 'Contacts'
18:45:52
*******************
18:45:52
*Request*
18:45:52 18:45:52:0493
18:45:52 POST
18:45:52 http://
18:45:52 contacts.msn.com
18:45:52 /ABService/ABService.asmx
18:45:52
18:45:52 <ABFindAll xmlns="http : // www . msn.com/webservices/AddressBook">
<abId>00000000-0000-0000-0000-000000000000</abId><abView>Full</abView><lastChange>2017-01-03T18:23:00.06-08:00</lastChange><deltasOnly>true</deltasOnly></ABFindAll>
18:45:52
*Response*
18:45:52 18:45:52:0680
18:45:52 HTTP/1.1 500 Internal Server Error
Cache-Control: private
Content-Length: 384
Content-Type: text/xml; charset=utf-8
Content-Encoding: gzip
X-MSNSERVER: CO1CDP1011939
X-Content-Type-Options: nosniff
X-AspNet-Version: 4.0.30319
Date: Sun, 15 Jan 2017 18:45:42 GMT
18:45:52
18:45:52 <?xml version="1.0" encoding="utf-8"?><soap:Envelope xmlns:soap="h ttp://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="h ttp://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="h ttp://www.w3.org/2001/XMLSchema"><soap:Body><soap:Fault><faultcode>soap:Client</faultcode><faultstring>Full sync required. Details: Delta syncs disabled.</faultstring><faultactor>h ttp://www.msn.com/webservices/AddressBook/ABFindAll</faultactor><detail><errorcode xmlns="h ttp://www.msn.com/webservices/AddressBook">FullSyncRequi
18:45:52
*******************
18:45:53 22 item(s) updated in offline folder
18:45:53 Synchronizing server changes in folder 'Drafts'
18:45:53 Synchronizing server changes in folder 'Inbox'
18:45:53 Synchronizing server changes in folder 'Sent Items'
18:45:53 Synchronizing server changes in folder 'Deleted Items'
18:45:53 Synchronizing server changes in folder 'Junk E-mail'
18:45:53 Done
18:45:53 There is an error synchronizing your mail account. Please verify your account is configured correctly by first accessing your mail on the web.
18:45:53 Error: 3219. Server. An error occured in looking up the user's information in mserv.
18:45:53
*******************
18:45:53
*Request*
18:45:53 18:45:53:0117
18:45:53 POST
18:45:53 http://
18:45:53 mail.services.live.com
18:45:53 /DeltaSync_v2.0.0/Settings.aspx
18:45:53
18:45:53 <?xml version="1.0" encoding="utf-8"?><Settings xmlns="HMSETTINGS:"><ServiceSettings><SafetySchemaVersion>1</SafetySchemaVersion><SafetyLevelRules><GetVersion/></SafetyLevelRules><SafetyActions><GetVersion/></SafetyActions><Properties><Get/></Properties></ServiceSettings><AccountSettings><Get><Options/><Properties/></Get></AccountSettings></Settings>
18:45:53
*Response*
18:45:53 18:45:53:0336
18:45:53 HTTP/1.1 200 OK
Cache-Control: no-cache
Pragma: no-cache
Content-Type: text/xml
Content-Encoding: gzip
Expires: -1
Vary: Accept-Encoding
X-TransactionID: 9de6e431-7b97-4850-ac9b-ca084a2d4f40;BAY180-DS17;17.4.490.1208;2017-01-15 18:45:42 UTC;43 ms
X-AspNet-Version: 4.0.30319
X-Powered-By: ASP.NET
Date: Sun, 15 Jan 2017 18:45:42 GMT
Content-Length: 292
18:45:53
18:45:53 <?xml version="1.0"?>
<Settings xmlns
="HMSYNC:" xmlns="HMSETTINGS:">
<Status>3219</Status>
<Fault>
<Faultcode>Server</Faultcode>
<Faultstring>An error occured in looking up the user's information in mserv</Faultstring>
</Fault>
</Settings>
18:45:53
*******************
MESSAGE 2:
18:45:46 Synchronizer Version 14.0.6123
18:45:46 Synchronizing Mailbox 'm.....@hotmail.com'
18:45:46 Synchronizing Hierarchy
18:45:47 4 folder(s) added to online store
18:45:47 1 folder(s) updated in online store
18:45:47 Error with Send/Receive.
18:45:47 There was an error synchronizing your folder hierarchy. Error : 80041004.
18:45:47 Synchronizing server changes in folder 'Calendar'
18:45:47 Synchronizing server changes in folder 'Contacts'
18:45:48 22 item(s) added to offline folder
18:45:48 Synchronizing server changes in folder 'Drafts'
18:45:48 Synchronizing server changes in folder 'Inbox'
18:45:48 Synchronizing server changes in folder 'Sent Items'
18:45:48 Synchronizing server changes in folder 'Deleted Items'
18:45:48 Synchronizing server changes in folder 'Junk E-mail'
18:45:48 Done
18:45:49 There is an error synchronizing your mail account. Please verify your account is configured correctly by first accessing your mail on the web.
18:45:49 Error: 3219. Server. An error occured in looking up the user's information in mserv.
18:45:49
*******************
18:45:49
*Request*
18:45:49 18:45:48:0741
18:45:49 POST
18:45:49 http://
18:45:49 mail.services.live.com
18:45:49 /DeltaSync_v2.0.0/Settings.aspx
18:45:49
18:45:49 <?xml version="1.0" encoding="utf-8"?><Settings xmlns="HMSETTINGS:"><ServiceSettings><SafetySchemaVersion>1</SafetySchemaVersion><SafetyLevelRules><GetVersion/></SafetyLevelRules><SafetyActions><GetVersion/></SafetyActions><Properties><Get/></Properties></ServiceSettings><AccountSettings><Get><Options/><Properties/></Get></AccountSettings></Settings>
18:45:49
*Response*
18:45:49 18:45:48:0960
18:45:49 HTTP/1.1 200 OK
Cache-Control: no-cache
Pragma: no-cache
Content-Type: text/xml
Content-Encoding: gzip
Expires: -1
Vary: Accept-Encoding
X-TransactionID: f9ff21e5-4c14-48d3-b159-e5a73386bcc9;BAY180-DS17;17.4.490.1208;2017-01-15 18:45:38 UTC;46 ms
X-AspNet-Version: 4.0.30319
X-Powered-By: ASP.NET
Date: Sun, 15 Jan 2017 18:45:37 GMT
Content-Length: 292
18:45:49
18:45:49 <?xml version="1.0"?>
<Settings xmlns="HMSYNC:" xmlns="HMSETTINGS:">
<Status>3219</Status>
<Fault>
<Faultcode>Server</Faultcode>
<Faultstring>An error occured in looking up the user's information in mserv</Faultstring>
</Fault>
</Settings>
18:45:49
*******************
Continue reading...
About 6 months ago, my outlook connector stopped working. If someone can please help me, i'll be forever grateful!!!
I get 2 message in my "sync issues" folder (see below)
I have tried the following:
* Reinstalling Outlook 2007
* Tried Outook 2010 (but still didn't work)
* Reinstalling Hotmail Connector
* Reinstalling THE ENTIRE SYSTEM!!!
I do not want to use IMAP as I have extensive contact lists that includes lot of details that I regularly add/make changes to, that I need to link with my hotmail account (which in turn updates my mobile phone)
Thanks for your help
MESSAGE 1:
18:45:52 Synchronizer Version 14.0.6123
18:45:52 Synchronizing Mailbox 'm.....t@hotmail.com'
18:45:52 Synchronizing Hierarchy
18:45:52 7 folder(s) updated in online store
18:45:52 Error with Send/Receive.
18:45:52 There was an error synchronizing your folder hierarchy. Error : 80041004.
18:45:52 Synchronizing server changes in folder 'Calendar'
18:45:52 Synchronizing server changes in folder 'Contacts'
18:45:52
*******************
18:45:52
*Request*
18:45:52 18:45:52:0493
18:45:52 POST
18:45:52 http://
18:45:52 contacts.msn.com
18:45:52 /ABService/ABService.asmx
18:45:52
18:45:52 <ABFindAll xmlns="http : // www . msn.com/webservices/AddressBook">
<abId>00000000-0000-0000-0000-000000000000</abId><abView>Full</abView><lastChange>2017-01-03T18:23:00.06-08:00</lastChange><deltasOnly>true</deltasOnly></ABFindAll>
18:45:52
*Response*
18:45:52 18:45:52:0680
18:45:52 HTTP/1.1 500 Internal Server Error
Cache-Control: private
Content-Length: 384
Content-Type: text/xml; charset=utf-8
Content-Encoding: gzip
X-MSNSERVER: CO1CDP1011939
X-Content-Type-Options: nosniff
X-AspNet-Version: 4.0.30319
Date: Sun, 15 Jan 2017 18:45:42 GMT
18:45:52
18:45:52 <?xml version="1.0" encoding="utf-8"?><soap:Envelope xmlns:soap="h ttp://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="h ttp://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="h ttp://www.w3.org/2001/XMLSchema"><soap:Body><soap:Fault><faultcode>soap:Client</faultcode><faultstring>Full sync required. Details: Delta syncs disabled.</faultstring><faultactor>h ttp://www.msn.com/webservices/AddressBook/ABFindAll</faultactor><detail><errorcode xmlns="h ttp://www.msn.com/webservices/AddressBook">FullSyncRequi
18:45:52
*******************
18:45:53 22 item(s) updated in offline folder
18:45:53 Synchronizing server changes in folder 'Drafts'
18:45:53 Synchronizing server changes in folder 'Inbox'
18:45:53 Synchronizing server changes in folder 'Sent Items'
18:45:53 Synchronizing server changes in folder 'Deleted Items'
18:45:53 Synchronizing server changes in folder 'Junk E-mail'
18:45:53 Done
18:45:53 There is an error synchronizing your mail account. Please verify your account is configured correctly by first accessing your mail on the web.
18:45:53 Error: 3219. Server. An error occured in looking up the user's information in mserv.
18:45:53
*******************
18:45:53
*Request*
18:45:53 18:45:53:0117
18:45:53 POST
18:45:53 http://
18:45:53 mail.services.live.com
18:45:53 /DeltaSync_v2.0.0/Settings.aspx
18:45:53
18:45:53 <?xml version="1.0" encoding="utf-8"?><Settings xmlns="HMSETTINGS:"><ServiceSettings><SafetySchemaVersion>1</SafetySchemaVersion><SafetyLevelRules><GetVersion/></SafetyLevelRules><SafetyActions><GetVersion/></SafetyActions><Properties><Get/></Properties></ServiceSettings><AccountSettings><Get><Options/><Properties/></Get></AccountSettings></Settings>
18:45:53
*Response*
18:45:53 18:45:53:0336
18:45:53 HTTP/1.1 200 OK
Cache-Control: no-cache
Pragma: no-cache
Content-Type: text/xml
Content-Encoding: gzip
Expires: -1
Vary: Accept-Encoding
X-TransactionID: 9de6e431-7b97-4850-ac9b-ca084a2d4f40;BAY180-DS17;17.4.490.1208;2017-01-15 18:45:42 UTC;43 ms
X-AspNet-Version: 4.0.30319
X-Powered-By: ASP.NET
Date: Sun, 15 Jan 2017 18:45:42 GMT
Content-Length: 292
18:45:53
18:45:53 <?xml version="1.0"?>
<Settings xmlns
="HMSYNC:" xmlns="HMSETTINGS:"><Status>3219</Status>
<Fault>
<Faultcode>Server</Faultcode>
<Faultstring>An error occured in looking up the user's information in mserv</Faultstring>
</Fault>
</Settings>
18:45:53
*******************
MESSAGE 2:
18:45:46 Synchronizer Version 14.0.6123
18:45:46 Synchronizing Mailbox 'm.....@hotmail.com'
18:45:46 Synchronizing Hierarchy
18:45:47 4 folder(s) added to online store
18:45:47 1 folder(s) updated in online store
18:45:47 Error with Send/Receive.
18:45:47 There was an error synchronizing your folder hierarchy. Error : 80041004.
18:45:47 Synchronizing server changes in folder 'Calendar'
18:45:47 Synchronizing server changes in folder 'Contacts'
18:45:48 22 item(s) added to offline folder
18:45:48 Synchronizing server changes in folder 'Drafts'
18:45:48 Synchronizing server changes in folder 'Inbox'
18:45:48 Synchronizing server changes in folder 'Sent Items'
18:45:48 Synchronizing server changes in folder 'Deleted Items'
18:45:48 Synchronizing server changes in folder 'Junk E-mail'
18:45:48 Done
18:45:49 There is an error synchronizing your mail account. Please verify your account is configured correctly by first accessing your mail on the web.
18:45:49 Error: 3219. Server. An error occured in looking up the user's information in mserv.
18:45:49
*******************
18:45:49
*Request*
18:45:49 18:45:48:0741
18:45:49 POST
18:45:49 http://
18:45:49 mail.services.live.com
18:45:49 /DeltaSync_v2.0.0/Settings.aspx
18:45:49
18:45:49 <?xml version="1.0" encoding="utf-8"?><Settings xmlns="HMSETTINGS:"><ServiceSettings><SafetySchemaVersion>1</SafetySchemaVersion><SafetyLevelRules><GetVersion/></SafetyLevelRules><SafetyActions><GetVersion/></SafetyActions><Properties><Get/></Properties></ServiceSettings><AccountSettings><Get><Options/><Properties/></Get></AccountSettings></Settings>
18:45:49
*Response*
18:45:49 18:45:48:0960
18:45:49 HTTP/1.1 200 OK
Cache-Control: no-cache
Pragma: no-cache
Content-Type: text/xml
Content-Encoding: gzip
Expires: -1
Vary: Accept-Encoding
X-TransactionID: f9ff21e5-4c14-48d3-b159-e5a73386bcc9;BAY180-DS17;17.4.490.1208;2017-01-15 18:45:38 UTC;46 ms
X-AspNet-Version: 4.0.30319
X-Powered-By: ASP.NET
Date: Sun, 15 Jan 2017 18:45:37 GMT
Content-Length: 292
18:45:49
18:45:49 <?xml version="1.0"?>
<Settings xmlns
="HMSYNC:" xmlns="HMSETTINGS:"><Status>3219</Status>
<Fault>
<Faultcode>Server</Faultcode>
<Faultstring>An error occured in looking up the user's information in mserv</Faultstring>
</Fault>
</Settings>
18:45:49
*******************
Continue reading...