Outlook cannot return result and show "we couldn't find what you were looking for"when search

  • Thread starter Thread starter Ryan Ng
  • Start date Start date
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Ryan Ng

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Hi,

Please be informed that we are using Outlook 2016 (16.0.4549.1000) 32 bit. I created a outlook map my email & a generic account in Outlook so there are 2 accounts in my Outlook.

What we encounter is the result can be display if i search email in my account. but i try to search email in the generic there is no result return and show "we couldn't find what you were looking for". we confirm that the target is exist in the generic mailbox.

Check the index status that the indexing complete and the ost file has bee click in index option. May i know anything we can do except to perform rebuild index?

thx

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