Outlook 365 Encrypt Only option disappears after 30 seconds

  • Thread starter Thread starter JCTripp
  • Start date Start date
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JCTripp

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I've seen some similar questions here, so hopefully this is the appropriate venue for this.


I am on Office 365 ProPlus, C2R version 1908, but I still have the Options > Permission drop down instead of the Options > Encrypt button on new messages.

If I restart Outlook, open a new message, and immediately go to the new message Options > Permission drop down, the Encrypt Only option is there. However, 20-30 seconds later if I check the drop down, it is gone and only the Do Not Forward and Confidential options are there.

Subsequent new messages do not have the Encrypt Only option. If I restart Outlook, it comes back briefly as described above.

Does anyone have any idea what might be causing this?


Thanks,

-jon

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