R
rrice2004
Guest
I have been troubleshooting this issue for one of our VIP's. They have been having issues to where the email tracking to show who as accepted or voted is not tracking correctly.
In the research it seems that if the original email sent out with the vote information is moved from the Sent Items folder, this will break the tracking feature. I have check this, and the original email is in the Sent Items.
The weird thing is, the VIP is getting emails with the users responses. However, most of those responses are not being tracked in the overall table/grid view.
We have also noticed that those who respond or vote within an email from their smart phones, that action is not tracked either. The response email is sent, just the not tracked in the table/grid view.
Is there a better way of troubleshooting this issue to provide the VIP with information?
Continue reading...
In the research it seems that if the original email sent out with the vote information is moved from the Sent Items folder, this will break the tracking feature. I have check this, and the original email is in the Sent Items.
The weird thing is, the VIP is getting emails with the users responses. However, most of those responses are not being tracked in the overall table/grid view.
We have also noticed that those who respond or vote within an email from their smart phones, that action is not tracked either. The response email is sent, just the not tracked in the table/grid view.
Is there a better way of troubleshooting this issue to provide the VIP with information?
Continue reading...
