J
Jane Laiolo
Guest
Hi folks. i've spent most of my Xmas holiday online trying to fix this with no joy. Would be so grateful if someone could help.
The problem:
some time ago i stopped receiving emails to both my outlook and my ntlworld email accounts (which i use on a PC with Windows 10), IF they contained photo files. I don't know how long ago this started as it took a while to realise given that these emails weren't arriving, but it was sometime within the last year. It was only when i realised that the emails with pictures that i was sending from my phone to my PC were not arriving - that i started checking it out, and having done a zillion tests from a zillion devices, there is no doubt that emails with picture files are not being received by either email account. pdfs, word docs etc seem fine. My phone is synced and its outlook isn't receiving the messages with pics either.
i tried to send myself a photo from my PC to my PC yesterday, and that worked. But no photos will arrive if sent from my phone, partner's phone, etc. How can that be? I can't seem to find any windows settings that would prevent pictures coming in.
i have checked trust centre, all blocked, junk, etc email, anti virus, troubleshooting, etc settings. Literally spent hours on microsoft office help. Have reinstalled office, taken settings back to default. nothing working.
there is no message failure/server rejection message for any of these messages i can't receive - i have sent pics home from many devices now and none bounce back.
the only two things i've done in the past year are set up an outlook account and get a new phone which i synched it on. Both my outlook and ntl accounts are synced. i have signed in and out of outlook many times.
Any ideas pleeeeease?????
Continue reading...
The problem:
some time ago i stopped receiving emails to both my outlook and my ntlworld email accounts (which i use on a PC with Windows 10), IF they contained photo files. I don't know how long ago this started as it took a while to realise given that these emails weren't arriving, but it was sometime within the last year. It was only when i realised that the emails with pictures that i was sending from my phone to my PC were not arriving - that i started checking it out, and having done a zillion tests from a zillion devices, there is no doubt that emails with picture files are not being received by either email account. pdfs, word docs etc seem fine. My phone is synced and its outlook isn't receiving the messages with pics either.
i tried to send myself a photo from my PC to my PC yesterday, and that worked. But no photos will arrive if sent from my phone, partner's phone, etc. How can that be? I can't seem to find any windows settings that would prevent pictures coming in.
i have checked trust centre, all blocked, junk, etc email, anti virus, troubleshooting, etc settings. Literally spent hours on microsoft office help. Have reinstalled office, taken settings back to default. nothing working.
there is no message failure/server rejection message for any of these messages i can't receive - i have sent pics home from many devices now and none bounce back.
the only two things i've done in the past year are set up an outlook account and get a new phone which i synched it on. Both my outlook and ntl accounts are synced. i have signed in and out of outlook many times.
Any ideas pleeeeease?????
Continue reading...
