Outlook 2019 for Business and Home. Receiving blank body emails. Emails can be read on iphones,androids and tablets but not on the deskstop.

[MJ.Chua]

Outlook 2019 for Business and Home. Receiving blank body emails. Emails can be read on iphones,androids and tablets but not on the deskstop.

Outlook 2019 for Business and Home. Receiving blank body emails. Emails can be read on iphones,androids and tablets but not on the deskstop.

Hi All,


As the subject suggests, we are receiving emails with a blank body - I would also like to offer the following information, before generic solutions are suggested.


1. This started happening on all machines at the same time last week!

2. We have a cpanel hosting. on its webmail the email can be read.

3. Emails received on iPhone's etc are fine

4. Emails viewed through outlook applicatiion are Blank, but if someone answered the mail and we receive the reply, the original text is seen.

5. 'font are set to automatic',

6. We have checked/unchecked 'display hardware acceleration'

7. We are not running AVG and do not have any third part Add-ins, which we have tried disabling


If anyone has any suggestions, or hints that a Microsoft update may have caused this please let us know - hopefully eliminating the above will help diagnose the problem further (and help others with a similar issue).


Thanks in advance...

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