M
mlavie58
Guest
Hi all,
I installed Office 2019 64 bit Professional Plus On-Premises on my Windows 10 Pro Laptop, after removing my previous 2016 Professional Plus.
Whenever I go into an Outlook Contact (regardless if the email is a Pop, IMAP or Exchange account), and press the "Business" button to define the contact's business address, Outlook 2019 crashes. I can enter the address directly in the textbox next to the button, but cannot press the button (to get the popup dialog) without crashing.
I tried opening Outlook in safe mode - no joy.
I did an Office 2019 repair - still no joy.
The events in the Application Event Log:
First this entry:
Source: Application Error
EventID: 1000
Faulting application name: OUTLOOK.EXE, version: 16.0.11001.20074, time stamp: 0x5bd0d26d
Faulting module name: mso40uiwin32client.dll, version: 0.0.0.0, time stamp: 0x5bcf786e
Exception code: 0xc0000005
Fault offset: 0x00000000001509aa
Faulting process id: 0x4ec0
Faulting application start time: 0x01d475556edc126d
Faulting application path: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE
Faulting module path: C:\Program Files\Common Files\Microsoft Shared\Office16\mso40uiwin32client.dll
Report Id: 56765fbe-5997-40d9-a4e6-e8065b112421
Faulting package full name:
Faulting package-relative application ID:
And then, this entry
Source: Windows Error Reporting
EventID: 1001
Fault bucket 1567397459379801838, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: OUTLOOK.EXE
P2: 16.0.11001.20074
P3: 5bd0d26d
P4: mso40uiwin32client.dll
P5: 0.0.0.0
P6: 5bcf786e
P7: c0000005
P8: 00000000001509aa
P9:
P10:
Attached files:
\\?\C:\Users\mlavie\AppData\Local\Temp\{751D2A3E-0D2E-41DC-BBEA-E0A580005834} - OProcSessId.dat
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD9FB.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDA5A.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDA78.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDAD7.tmp.txt
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_OUTLOOK.EXE_91aa4f8d3b241b1a351249b5a42abb54adf9c6e0_00000000_518ae16d
Analysis symbol:
Rechecking for solution: 0
Report Id: 56765fbe-5997-40d9-a4e6-e8065b112421
Report Status: 268435456
Hashed bucket: b8a2306c83b045c0f5c083af542eceee
Cab Guid: 0
Has anyone else encountered this? I couldn't see any mention of this bug on the web.
Continue reading...
I installed Office 2019 64 bit Professional Plus On-Premises on my Windows 10 Pro Laptop, after removing my previous 2016 Professional Plus.
Whenever I go into an Outlook Contact (regardless if the email is a Pop, IMAP or Exchange account), and press the "Business" button to define the contact's business address, Outlook 2019 crashes. I can enter the address directly in the textbox next to the button, but cannot press the button (to get the popup dialog) without crashing.
I tried opening Outlook in safe mode - no joy.
I did an Office 2019 repair - still no joy.
The events in the Application Event Log:
First this entry:
Source: Application Error
EventID: 1000
Faulting application name: OUTLOOK.EXE, version: 16.0.11001.20074, time stamp: 0x5bd0d26d
Faulting module name: mso40uiwin32client.dll, version: 0.0.0.0, time stamp: 0x5bcf786e
Exception code: 0xc0000005
Fault offset: 0x00000000001509aa
Faulting process id: 0x4ec0
Faulting application start time: 0x01d475556edc126d
Faulting application path: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE
Faulting module path: C:\Program Files\Common Files\Microsoft Shared\Office16\mso40uiwin32client.dll
Report Id: 56765fbe-5997-40d9-a4e6-e8065b112421
Faulting package full name:
Faulting package-relative application ID:
And then, this entry
Source: Windows Error Reporting
EventID: 1001
Fault bucket 1567397459379801838, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: OUTLOOK.EXE
P2: 16.0.11001.20074
P3: 5bd0d26d
P4: mso40uiwin32client.dll
P5: 0.0.0.0
P6: 5bcf786e
P7: c0000005
P8: 00000000001509aa
P9:
P10:
Attached files:
\\?\C:\Users\mlavie\AppData\Local\Temp\{751D2A3E-0D2E-41DC-BBEA-E0A580005834} - OProcSessId.dat
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD9FB.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDA5A.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDA78.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDAD7.tmp.txt
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_OUTLOOK.EXE_91aa4f8d3b241b1a351249b5a42abb54adf9c6e0_00000000_518ae16d
Analysis symbol:
Rechecking for solution: 0
Report Id: 56765fbe-5997-40d9-a4e6-e8065b112421
Report Status: 268435456
Hashed bucket: b8a2306c83b045c0f5c083af542eceee
Cab Guid: 0
Has anyone else encountered this? I couldn't see any mention of this bug on the web.
Continue reading...